Change Enablement Manager

As a Change Enablement Manager in People Solutions, you will serve as a strategic partner who helps people and teams move through transformation with clarity, confidence and purpose. You will design and execute change strategies that prepare, equip and support employees through technology adoption, process redesign, M&A integration, organizational restructuring and new ways of working. Working across a matrixed environment, you will collaborate and align with stakeholders to move initiatives from strategy to sustained adoption — improving the employee experience and delivering measurable business outcomes.

This role blends strategic thinking with hands-on execution, leveraging structured change frameworks (Prosci/ADKAR) while adapting with agility to meet the pace of business.

Primary Responsibilities

• Strategy & Planning: Create structured change management strategies, plans and roadmaps that help people adapt to new ways of working while minimizing disruption and resistance.

• Communications: Design, develop, deliver and manage communication plans and materials that help employees, leaders and stakeholders understand what is changing, why it matters and how to take action.

• Impact & Readiness: Lead change needs assessments, stakeholder analyses and readiness evaluations to inform change strategies, detailed plans and targeted actions.

• Training Support: Shape training strategies and resources that help employees build confidence, strengthen skills and successfully adopt new ways of working.

• Stakeholder Engagement: Partner with stakeholders to capture the voice of the employee, identify adoption risks and address resistance before it affects business outcomes.

• Project Partnership: Partner with project teams to align on goals, success metrics and integrated plans that embed change management into project delivery.

• Change Coach: Coach people leaders to communicate clearly, support their teams and lead through change with confidence.

• Measurement: Define adoption metrics, track progress and adjust strategies to improve engagement, support behavior change and sustain outcomes beyond go-live.

• AI-Enabled Change Enablement: Use AI-enabled tools, data and insights to improve change planning, stakeholder analysis, communications, training support, adoption measurement and sustainment strategies.

Essential Duties:

• Apply change management methodologies and tools to create employee-centric strategies and tactics focused on adoption, utilization and proficiency.

• Develop and execute communication plans for initiatives, including communications, presentations, talking points, FAQs, one-pagers, videos, scripts and SharePoint sites.

• Create milestones and timelines for deliverables and activities that support change adoption and sustainability, collaborating with key stakeholders to deliver integrated results.

• Manage the change deliverable review process to gain necessary approvals on key deliverables and review and edit documents for clarity, consistency and quality.

• Define success metrics, measure and report on the effectiveness of change enablement strategies and tactics to ensure stakeholder and employee satisfaction.

• Address resistance by planning and collaborating with stakeholders to implement effective strategies/tactics.

• Gather information from subject matter experts and synthesize it in a way that speaks to multiple thinking preferences, including the what, why, how and who.

Skills & Competencies:

• Experience with and knowledge of change management principles, methodologies and tools.

• Excellent written, verbal, interpersonal, presentation and facilitation skills.

• Ability to view change through the lens of the people experiencing it while balancing project goals and outcomes.

• Ability to build trusted relationships, listen actively and work effectively at all organizational levels.

• Familiarity with project management approaches and integrating change milestones into project plans.

• Strong problem-solving and critical thinking skills.

• Ability to influence change decisions to guide and shape the direction of initiatives effectively.

Qualifications

Minimum

• Bachelor’s degree in Organizational Development, HR, Industrial Psychology, Business (or related) and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.

• 5 years of experience leading change management for complex programs or projects.

• Ability to work independently, self-manage priorities and multiple concurrent projects on a broad scale.

• Detail-oriented, organized and adaptable with solid business acumen.

• Experience leading cross-functional work teams and influencing outcomes through indirect people leadership.

• Ability to lead multiple change management workstreams and be accountable for performance and results.

• Proven ability to produce high-quality deliverables and manage change outcomes for small to mid-size projects.

• Proven success bringing clarity to ambiguous, complex and cross-functional change initiatives

Preferred

• Candidates with a change management certification, such as Prosci, will receive priority review.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation includes a base salary in the range of $111,500.00 - $185,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets