Cemetery Arrangements Counselor - Queen of Heaven Cemetery (TEMP)

Location: Queen of Heaven Cemetery 
Status: Non- Exempt, Full Time (TEMP)
 
POSITION SUMMARY
 
Cemetery Arrangements Counselor provides information and assistance to cemetery patrons regarding cemetery property, policies and practices by serving families that come to arrange for pre-need or at-need burial(s) in a supportive manner to families in grief; while establishing and maintaining effective communication of efforts with cemetery office administrative staff., parish priests and mortuary officials.
 
ESSENTIAL FUNCTIONS
 
Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.
 

• Develops a growing rapport with families/patrons with an emphasis on service. Provides information to families allowing them to make a well-informed cemetery arrangement that meets their needs.
• Understanding of Liturgy Planning.
• Assists patrons with at-need cemetery arrangements, works with parishes and mortuaries in assisting patrons.
• Advises and assists cemetery management regarding complaints from patrons, suppliers and other companies.
• Flexibility to assist between cemeteries as business needs dictate.
• May assist with answering mail regarding locations, genealogy and business matters.
• Assists patrons with questions and concerns or refers to cemetery management for resolution.
• Accurately prepares and processes a variety of documents including daily burial and memorial permits; daily pending interment list and board; obtains burial permits from the Health Department.
• Completes affidavit of heirs and/or release of interest forms as needed.
• May be required to interpret and/or translate for families in Spanish, as needed.
• Prepares invoices for management approval.
• Prepares interment right authorization and forwards to patrons.
• Verifies grave set-up, updates property inventory.
• Follows up with work orders making notations in the system.
• Performs other duties as assigned.

QualificationsMINIMUM QUALIFICATIONS
 
Education and Experience
 
Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:

• Active member of a Roman Catholic faith community.
• High School degree or equivalent.
• Basic clerical skills and experience with customer service
• Two years of customer service experience.
• Bilingual skills in English/Spanish preferred.

 
Knowledge, Skills, and Ability
 
Knowledge of:

• Christian Burial in the Catholic Church.
• AS/400 system operations.

Skill in:

• Developing and maintaining effective working relationships.
• Interpersonal skills including tact, patience and diplomacy.
• Effective customer service, including ability to follow multiple pending requests through to completion.
• Data entry and reconciliation techniques

Ability to:

• Express or exchange information by means of the spoken word.
• Communicate effectively in written and oral form.
• Work independently with initiative and little supervision.
• Handle high level of responsibility.
• Maintain confidentiality.
• Analyze and isolate errors and/or anomalies in system processing.
• Ability to organize and coordinate projects.

 
Physical and Environmental Requirements

• Sit for sustained periods of time on a daily basis.
• Perform tasks requiring intermittent bending, stooping, walking, kneeling, and crouching.
• Requires ability to frequently lift, pull, or push objects weighing up to 30 pounds.
• Sustain frequent movement of the fingers, wrists, hands and arms.