CCBHC Medical Services Coordinator

THE LINK & OPTION CENTER, INC.

Job Description

PROGRAM: Medical Services

POSITION TITLE: Medical Services Coordinator (Temp Position)

REPORTS TO: Director of Medical Services

JOB TYPE: Full-time/Temporary (not to exceed 6 months)

 Successful candidate can lead to a permanent role. 

Salary: $28.85 per hour/40 hours per week

The Link & Option Center, Inc. is a Joint Commission–accredited outpatient State Certified Community Behavioral Health Clinic (CCBHC) serving the far Southside community and designated to serve the Southland region with locations in South Holland and Hazel Crest, Illinois. Founded in 1994, The Link & Option Center, Inc. provides comprehensive behavioral health services including assessment, psychiatry, therapy, crisis services, case management, and care coordination.

The Link & Option Center, Inc., is committed to delivering culturally competent, person-centered care that addresses both behavioral health needs and the social determinants impacting overall well-being. Through early identification, prevention, and treatment, The Link & Option Center, Inc., strives to improve the quality of life and strengthen the communities it serves.

Job Summary:

Medical Assistant: Assists the medical director, psychiatrists, physicians, nurses, and other clinical staff by performing clinical and administrative duties under the direction of the Medical Director, Psychiatrists, and Physicians. 

Administrative duties include scheduling appointments and maintaining medical records in our EHR.

General Accountabilities:

• Escort patients to exam and treatment rooms, interview patients to obtain medical history, perform routine screening tests, such as height and weight measurements and blood pressure checks, blood pressure, pulse, and temperature and document all information in the patient’s chart.
• Conduct scheduled patient urinalysis and ensure reports are viewed by prescribing doctors.
• Ensure all related reports, labs, and information is filled out and available in the patient’s medical records prior to their appointment.
• Secure patient information and maintain patient confidence by completing and safeguarding medical records; keeping patient information confidential.
• Record patient records in Electronic Health Records (EHR) platform.
• Prepare treatment rooms for patient telehealth evaluations and follow-up appointments. Assist doctors in preparation of telehealth and face-to-face patient encounters.
• Disinfect and clean treatment rooms following patient examinations. Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures to comply with legal regulations.
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization, and properly dispose of contaminated supplies.
• Keep supplies ready by inventorying stock, placing orders, and verifying receipt.
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
• Perform other related duties as assigned or requested.

Job Qualifications:

• Minimum education: High School Diploma or equivalent substitute.
• Minimum experience: 2 years combined education/experience as substitute for minimum experience.
• Minimum certifications and/or licenses: CPR and first aid certification required. Certification as a Medical Assistant (CMS) required.
• Minimum skills: Experience with EHR, MS Word, Excel and MS Outlook.

Skills:

• Able to speak/write English clearly.
• Good verbal and written communication skills.
• Correct grammar, spelling skills, and legible writing.
• Skills in answering the telephone in a pleasant and helpful manner and using a multi-line phone system.
• Able to read, understand, and follow oral and written instructions.
• Demonstrate compassion and caring in dealing with others.
• Tactfulness/soft spoken.
• Demonstrate willingness to adapt to change.
• Be able to prioritize workload while remaining flexible.
• Confident positive manner and appearance.
• A medical mindset to understand the theories, reasons and technical aspects of integrated healthcare for both medical and behavioral health.
• Understanding the implications of new information for both current and future problem-solving and decision-making.
• Ability to maintain records.
• Command of time management.

Skills/Language:

• Bilingual - English/Spanish

Competencies:

• Problem solving: Identifies and resolves problems on time and efficiently. Gathers and analyzes information, develops solutions, and uses reasoning.
• Oral communication: Speaks clearly and persuasively. Listens and gets clarification when necessary. Responds informatively to questions. Demonstrates presentation skills and participates in meetings.
• Written communication: Writes clearly and concisely. Edits work. Presents data effectively and is able to read and interpret written information.
• Planning/Organizing: Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks.
• Adaptability: Adapts to changes in the work environment. Manages competing demands. Able to handle frequent changes, delays or unexpected events.
• Teamwork: Balances team and individual responsibilities. Gives and welcomes feedback. Able to build morale and group commitments to goals and objectives.
• Professionalism: Approaches others in a polite and tactful manner. Maintains composure and reacts well under pressure. Treats others with respect and consideration. Accepts responsibility for own actions. Follows through on commitments.
• Safety and Security; Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly.
• Must work well with constant interruptions. Must have effective organizational, problem-solving, and time management skills.