CBC CMO Worker

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: CBC CMO Worker 
Job Title: CBC CMO WORKER I 
Agency: Dept of Family & Protectve Svc 
Department: 8B CBC DFPS CASE MGT OVRST 
Posting Number: 21178 
Closing Date: 09/23/2026 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Range: $4,801.16 - $7,761.50 
Pay Frequency: Monthly
Salary Group: TEXAS-B-22 
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 25% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: SAN ANTONIO 
Job Location Address: 3635 SE MILITARY DR 
Other Locations:  
MOS Codes: 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1 
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12 
 
 

Brief Job Description:  

The Department of Family and Protective Services (DFPS) Community-Based Care (CBC) Case Management Oversight and Technical Assistance Specialist (CMO) collaborates with the Single Source Continuum Contractor (SSCC) and their vendors to ensure compliance with state and federal regulations and requirements as a part of the CBC model. This position performs advanced quality assurance, monitoring, analytical, research and consultation work to ensure overall compliance, quality assurance and accuracy within the CBC program. Serves as a subject matter expert regarding Child Protective Services (CPS) program policy, procedures, requirements and best practices. Administers CBC quality assurance programs and activities. Oversees program case reviews and administers other quality assurance monitoring activities to ensure CBC program compliance and effectiveness. Evaluates and monitors CBC field performance, identifies and assesses field operations trends, and resolves issues. Analyzes, interprets, compiles and reports results of quality assurance reviews and activities to CPS and other DFPS staff, management and program leadership. Identifies trends, gaps in policies, processes and knowledge, and proposes recommended solutions and training. Provides technical guidance and subject matter expertise regarding CPS and the CBC program, quality control assessments, activities and results. Provides CPS program information and communication to ensure updated knowledge base regarding CPS program policies, procedures, trends, legislation, requirements and to resolve quality assurance issues. Administers quality control activities for CBC, reports recommendations to DFPS management and CBC leadership, and provides subject matter expertise and support in development and application of corrective measures. Represents the CPS program at external events and works directly with external stakeholders. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. 

Essential Job Functions: 

Evaluates program performance through case readings, reports, and observations of unit operations to ensure unit compliance with policies, procedures, and service control requirements. 

Prepares management reports, analyses, and correspondence on the effectiveness of program activities. 

Implements program guidelines, procedures, policies, rules, and regulations; and monitors compliance with policies and procedures. Implements schedules, priorities, and standards for achieving goals; and monitors activities. 

Participates in the development of program goals and objectives. 

Provides training or technical assistance in a program area. 

Develops and conducts presentations for communities, clients, staff, management, or elected officials. 

May assist with the development of policy and procedure manuals. 

Supports DFPS-SSCC program collaboration (FBSS, CPI) 

Directs case review process. 

Quality assurance reviews of cases 

Tracks technical assistance activities. Elevates concerns or issues not resolved with SSCC at CMO/PD level. 

Reports on Continuous Quality Improvement process / quality trends from case reviews. 

Reports on technical assistance activity. 

Makes recommendations for SSCC quality improvement plans or other contract actions related to quality case management services. 

Performs related work as assigned 

Knowledge Skills Abilities: 

Ability to negotiate available services, to communicate effectively, and to supervise the work of others. 

Knowledge of Texas and Federal laws relating to Child Protective Services. Knowledge of quality assurance programs and practices. 

Ability to interpret and compare CPS policy to documented case actions to ensure compliance with state and federal regulations. 

Ability to read technical narratives, interpret industry terminology, and extrapolate information from incomplete documentation. 

Ability to plan, coordinate, and administer quality assurance program activities. 

Ability to prepare and present training curricula in person and remotely. 

Ability to communicate effectively. 

Registrations, Licensure Requirements or Certifications: 

None required. 

Initial Screening Criteria: 

Graduation from an accredited four year college or university

5 years’ experience working in Child Protective Services, with a preference for two years full-time experience in a Child Protective Services supervisor or management position. 

Preferred:

5 years' experience working in Conservatorship

2 years full-time experience in a Conservatorship supervisor or management position.

Additional Information: 

N/A

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at [email protected] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.