Casual - Learning Success (PREVIOUS POSTING)
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Gateway Technical College
WI
Summary
Provide Welcome Desk support by greeting students, employees, and visitors while directing them to appropriate college resources. Perform administrative and clerical tasks to ensure the efficient operation of the campus welcome area.
Job Description
Gateway Technical College
Casual – Welcome Desk
Help create a welcoming and supportive campus experience by connecting students, employees and visitors with the information and resources they need.
| Compensation | $15.00 per hour |
|---|---|
| Location | Racine, Kenosha and Elkhorn campuses |
| Employment Type | Casual, part-time and temporary |
| Hours | Up to 29 hours per week; hours may vary based on departmental needs |
| Schedule | Schedule varies based on campus and departmental needs |
| Application Deadline | Open until filled |
Be the First Point of Welcome at Gateway
Casual positions are temporary, part-time assignments created to provide technical, clerical or other general support to Gateway faculty and staff. These positions are not benefit eligible.
Position Overview
Gateway Technical College is seeking friendly and dependable individuals to provide Welcome Desk support at its Racine, Kenosha and Elkhorn campuses.
Welcome Desk employees serve as a first point of contact for students, employees and visitors. They provide general information, answer questions and help connect individuals with the appropriate college departments, services and resources.
Casual employees are hired for a specific period of time and work under the supervision of the department or area that hires them. Hours may vary from week to week, and the assignment may end at any time.
What You Will Do
Welcome and Assist
- Greet students, employees and visitors in a friendly and professional manner.
- Answer general questions about the college, campus services and available resources.
- Direct individuals to the appropriate departments, offices or campus locations.
- Provide clear and accurate information in person, by telephone or through other communication channels.
Provide Administrative Support
- Answer and route telephone calls to the appropriate department or employee.
- Assist with basic clerical and administrative tasks as assigned.
- Maintain an organized and professional Welcome Desk area.
- Use college systems and resources to locate information and assist individuals.
- Maintain confidentiality when handling student, employee or college information.
Support the Campus Community
- Help create a welcoming, inclusive and student-centered campus environment.
- Respond professionally and calmly to questions or concerns.
- Communicate effectively with students, employees and members of the public.
- Follow the procedures and expectations established by the assigned campus and department.
- Perform other related duties as assigned.
What You Need to Succeed
Skills and Abilities
- Strong customer-service and interpersonal skills.
- Effective verbal and written communication skills.
- Ability to interact professionally with individuals from diverse backgrounds.
- Ability to provide accurate information and follow established procedures.
- Ability to maintain confidentiality and exercise good judgment.
- Basic computer skills and the ability to learn college systems.
- Dependability, punctuality and attention to detail.
Position Details
| Area | Learning Success – Welcome Desk |
|---|---|
| Supervision | The department or campus responsible for the assignment |
| FLSA Designation | Non-Exempt |
| Benefit Eligibility | Not benefit eligible |
Conditions of Employment
- Applicants must be age 16 or older.
- Applicants must meet employment eligibility requirements for the United States.
- Gateway Technical College does not sponsor employment-based visas.
- Applicants must provide any documents or information required for the specific assignment.
- Gateway Technical College does not provide relocation assistance.
Work Authorization
Candidates must be legally authorized to work in the United States. Visa sponsorship is not available. International students seeking employment must be currently enrolled at Gateway Technical College and have an F-1 or M-1 visa. After receiving a job offer, the supervisor will provide employment details to Human Resources and request an Intent Letter. The international student must then obtain a Social Security number for tax purposes.
Equal Employment Opportunity
Gateway is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, pregnancy, disability, veteran status, sexual orientation, national origin, or any other legally protected status. Our full equal opportunity statement can be viewed at Gateway Technical College’s Equal Employment Opportunity webpage. We encourage and welcome all applicants to apply.
If you have a disability and need accommodation during the application process, please contact the Office for Equal Opportunity and Civil Rights at [email protected] or 262-564-3062.
Campus Safety
Your safety while employed at Gateway Technical College is one of our top priorities. We encourage you to review Gateway’s Annual Security Report before beginning work. This report is published in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Violence Against Women Act. It includes crime statistics and institutional policies concerning campus security and safety, alcohol and drug use, crime prevention, incident reporting, sexual misconduct and other important matters. To request a hard copy, email [email protected] or call 262-564-2538.
