CASHIER/SVC SUPPORT/ RECEPTIONIST
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ROYAL AUTO GROUP OF SAN FRANCISCO
San Francisco, CA, US
Summary
The role involves greeting visitors, managing a multi-line phone system, and scheduling service appointments via a CRM system. Additionally, the employee will handle outbound calls, respond to email inquiries, and provide pricing information for parts and services.
Job Description
Job DetailsJob Location: San Francisco, CA 94103Family owned since 1947, Audi San Francisco is driven by a passion for people - most importantly, our employees. Audi San Francisco is a proud member of the Royal Automotive Group family of dealerships!
With continuous training and development, our employees are constantly being promoted within the ranks moving our company forward as we grow and expand. Our new, updated facilities and showrooms located in beautiful downtown San Francisco are home to an award winning team and thousands of repeat customers.
CASHIER/SVC SUPPORT/ RECEPTIONIST POSITION:
The Receptionist is the first contact to greet visitors by phone. The Receptionist will primarily answer a multi-line telephone system and greet clients in a timely, pleasant, professional manner, schedule service appointments, and provide information, and assistance to our clients.
What We Offer:
Stability - Family Owned Since 1947
Competitive Compensation
401K
Paid Time Off
Paid Training
Vision / Dental / Health Insurance
Bonus Incentives
Great Culture
Continuous Training & Development
Promote From Within - Advancement into Management opportunities!
Responsibilities:
Answer large volume of calls, and determine caller’s need and provide assistance
Assist clients in scheduling service appointments using our CRM system
Responsible for making outbound calls to recent service department customers
Educate self on latest service & product offerings, including pricing
Be available to respond to email inquiries in a professional manner
Prepared to interact with customers via phone calls every day and provide top tier customer service
Direct customers to product information resources and provide customer pricing for service and parts
Check email frequently and respond to inquiries immediately
Qualifications
Excellent interpersonal, verbal, and written communication skills
Will have at least one year of experience in a call center or as a receptionist in a professional business environment
Must have intermediate computer skills with Microsoft Word, Excel, and Outlook, and previous experience utilize CRM is a plus
Must be punctual, solid time management skills, and the ability to multi-task are required
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks and drug test.
