Case Manager I - Emergency Services (ESS)

Job DetailsLevel: EntryJob Location: Center for Women and Children - Indianapolis, IN 46201Position Type: Full-time (Hourly)Education Level: High School Diploma or GEDSalary Range: $18.46 HourlyTravel Percentage: NoneJob Category: Nonprofit - Social ServicesPosition  Description

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious.  We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need.  Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed.  Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title: Case Manager I - Emergency Services (ESS)

Exempt/Non-Exempt: Non-Exempt  

Reports to: Program Manager

Full or Part-time: Full-Time  

Team:  Center for Women and Children

Position Summary:

The Case Manager is responsible for providing a continuum of care for guests of Wheeler Mission through case management.  This is done through assessment and identification of each guest’s resources, talents, skills, and interests.  The Case Manager will work with guests to identify their personal goals and then create a plan to work towards gaining stability and achieving those goals.

Qualifications

Key Duties and Responsibilities

Brief description of duties in order of priority

Key Area: Case Management  

Assess and identify each guests’ resources, talents, skills, and interests.
Develop a care plan with written goals and methods to help the guest achieve those goals.
Frequently monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed.
Advise guests on best practices for success in achieving goals and advocate for them.
Identify needs and resources available, provide information and make referrals, and lead crisis intervention when necessary.

Key Area: Program Oversight

Monitor guest progress
Ensure program compliance while maintaining guest confidentiality
Facilitate small groups
Assist guests in finding a Foundation in Christ

Key Area: Coordination of Services and Administration

Collaborate with other program staff as well as other agencies to coordinate services
Participate in multidisciplinary guest case conferences
Maintain accurate records and documentation for guests.
Serve in unity with other staff members by practicing healthy work/life balance through study and prayer and participating in a faith community.

REPORTING RELATIONSHIPS:

The Case Manager may be responsible for providing task supervision of program assistants, interns, and volunteers.

Competencies Required

Unique for this job

Unique for this job

For managers of people

Adaptability

Organizational Agility

Guest/Customer Focus

Collaboration

Relates Well to Others

Listening

Compassion

Patience

Prioritizing

Conflict Resolution

MINIMUM QUALIFICATIONS:

Education/Experience:

High School Diploma or HSE. 
1-2 years social service/ministry experience, specifically counseling, mentoring, and discipling.
1 years’ experience working with people who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness.

Technical/Software Knowledge:

Intermediate proficiency in Microsoft Office Suite, including email, Word and Excel
Intermediate proficiency in Resident Database and basic ability in Paycom

Required Knowledge Areas for Success:

Knowledgeable about community housing and employment resources and help guests connect to housing and employment.
Demonstrated ability to assist guests in obtaining appropriate documentation, utilize resources, and job search effectively.
Best practices in case management and faith-based concepts to serve guests with excellence.
De-escalation, Trauma Informed Care, Mental Health Support

Mission Alignment:

Belief in the inerrancy of the Holy Bible
Adherence to WM Employee Policies
Alignment with WM Core Values:

Christ-Centered Purpose
Faithful Stewardship
Excellence
Grace and Truth

Physical Requirements:  To perform the essential job functions of this position, a candidate must be able to:

Walk short distances with the ability to ascend and descend flights of stairs
Type and operate standard office equipment.
Perform normal business activities, with potential for standing or sitting for long periods of time.

Occasionally lift office supplies and equipment up to 20 pounds.
Drive a vehicle with multiple occupants in a city environment.
 

Other Requirements for Employment

This is a full-time 40-hour position, typically staffed throughout the week with some evening and weekend hours required.
Must possess a valid state issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended. Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency.       
Conflict of Interest Policy and Confidentiality Policy
Post-offer acceptable background check required for all positions.
All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment. 

Disclaimer: Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice.  This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.”  The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.