Case Manager (Contractor)
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QuikTrip Corporation
Charlotte, NC, US
Summary
The Case Manager will conduct research, documentation, and preparation of evidentiary case files for Security Incidents on QuikTrip property, which includes reviewing reports, accessing security systems, and utilizing analytics for investigations. Responsibilities also involve liaising with law enforcement, preparing law enforcement reports, and appearing in court to testify on behalf of QuikTrip.
Job Description
Pay Rate: $65/hr
Division: Charlotte, NC
Essential Functions:
The essential functions of the Case Manager role (i.e., the “Case Management Services”) shall include the following:
- Conduct research, documentation, and preparation of evidentiary case files for Security Incidents occurring on QuikTrip property. Essential tasks include:
- Reviewing Incident Management reports, accessing and reviewing the QuikTrip Enterprise Security System (ESS) sub-components, and documenting facts relevant to reported Security Incidents.
- Utilizing analytics, social media and third-party websites to initiate and support investigations into Security Incidents.
- Interviewing complainants, witnesses, and victims to document relevant facts.
- Maintaining an auditable, digital archive record of every Security Incident case file created and logging data into the Security Department’s case management system.
- Preparing law enforcement reports on behalf of QuikTrip for those Security Incidents meriting law enforcement investigation/prosecution.
- Liaise with, and serve as primary QuikTrip point of contact for, law enforcement agencies and prosecutors’ offices to represent QuikTrip in criminal prosecutions. Essential tasks include:
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- Develop and maintain relationships with law enforcement, prosecutors, retail partners and retail crime associations.
- Liaise with law enforcement officials, prosecutors, QuikTrip Security personnel, QuikTrip Operations personnel, and third parties to create comprehensive case files for external criminal perpetrators in order to seek maximum deterrence and minimize future exposure to loss and fraud.
- Appear in court to testify on behalf of QuikTrip and to present and authenticate video and other evidence.
- Effectively manage multiple case assignments in multiple jurisdictions.
- Respond to law enforcement/prosecutors’ requests for evidence in active criminal cases involving external criminal perpetrators in which QuikTrip is a victim, including without limitation requests for videos and other QuikTrip evidence.
- Prepare and present victim impact statements and/or restitution paperwork on behalf of QuikTrip in criminal cases in which QuikTrip is a victim.
- Effectively network with retail and government resources to identify, investigate, and address retail crime activities, as well as performing any additional tasks relating thereto as directed by QuikTrip.
- Prepare regular reporting on the status of criminal cases against external perpetrators, including case outcomes and sentencing.
#LI-MI1
QuikTrip Corporation is a privately held company headquartered in Tulsa, Oklahoma. Founded in 1958, QuikTrip has grown to a more than $11 billion company with 800+ stores in eleven states. Those revenues place QuikTrip #29 on the Forbes listing of largest privately held companies. QuikTrip’s strategy is to be the dominant convenience/gasoline retailer in each market and to reach that level not through sheer numbers of stores, but through key, high-volume locations. With over 21,000 employees, QuikTrip's purpose is to provide employees opportunity to grow and succeed. QuikTrip also gives back to the communities it serves, donating 5% of net profits to charitable organizations.
Everyone in the QT family possesses a certain intangible quality. Of course, they possess the many other qualities we expect in our employees, like dependability and work ethic, but they have something else, too. It’s the QT culture, and it’s what attracts everyone who works with us. Our employees are the reason people love the QT experience. Our store teams and corporate employees work hard, have fun, and genuinely love providing great service. In return, we give them great pay, great benefits, and all the fountain drinks they can consume!
Founded
1958
Company size
10,001+ employees
Industry
Retail
Org type
Privately Held
Headquarters
Tulsa, Oklahoma
QuikTrip Corporation is a privately held company headquartered in Tulsa, Oklahoma. Founded in 1958, QuikTrip has grown to a more than $11 billion company with 800+ stores in eleven states. Those revenues place QuikTrip #29 on the Forbes listing of largest privately held companies. QuikTrip’s strategy is to be the dominant convenience/gasoline retailer in each market and to reach that level not through sheer numbers of stores, but through key, high-volume locations. With over 21,000 employees, QuikTrip's purpose is to provide employees opportunity to grow and succeed. QuikTrip also gives back to the communities it serves, donating 5% of net profits to charitable organizations.
Everyone in the QT family possesses a certain intangible quality. Of course, they possess the many other qualities we expect in our employees, like dependability and work ethic, but they have something else, too. It’s the QT culture, and it’s what attracts everyone who works with us. Our employees are the reason people love the QT experience. Our store teams and corporate employees work hard, have fun, and genuinely love providing great service. In return, we give them great pay, great benefits, and all the fountain drinks they can consume!
Founded
1958
Company size
10,001+ employees
Industry
Retail
Org type
Privately Held
Headquarters
Tulsa, Oklahoma
