Case Manager Apprentice

Job Title: Case Manager Apprentice

Dept: Permanent Housing Services

Reports to: Program Manager

Setting: Site-based, The Nest, 222 South Hill St. 7th Floor, Los Angeles, CA 90012, others

Status: Non-Exempt, Non-management, Temporary 

Schedule: Monday - Friday, 8:00 am - 4:30 pm

Duration: Temporary, 5 Weeks

Number of Openings: 15

Summary:

The five-week Case Manager Apprentice program aims to provide learning and skill-building to candidates who are interested in entering the field of social services, specifically working with people who are currently or recently unhoused. The Case Manager Apprentice will join the permanent supportive housing team for five weeks of training through educational sessions and site-based skills shadowing opportunities. With a foundation in evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager Apprentice will learn how to engage Clients in interventions that support housing placement and stability, self-sufficiency, and community integration. Case Manager Apprentices will work to assess individualized client needs and coordinate multiple services to help clients meet goals. Supervision and evaluation will occur throughout the five-week program providing important feedback aimed at supporting professional growth and readiness for entering full-time case management positions following apprenticeship completion.

Essential Duties & Responsibilities:

• Collaborate with case management staff in building relationships with Clients to facilitate independence and maintenance of improved physical and mental health.
• Assist in the intake and enrollment of Clients including review of program consents and subsidy applications.
• Support biopsychosocial and functional needs assessments to guide individualized treatment planning.
• Learn about quarterly collaborative goal planning.
• Assist Clients in applying for and obtaining all benefits to which they are entitled.
• Learn to coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources.
• Observe and engage in teaching and modeling of life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization.
• Review and practice time management strategies effective in community-based settings to support balance between client engagement and administrative responsibilities.
• Participate in weekly trainings, staff meetings, supervision, and evaluations.
• Contribute to a work setting that emphasizes Client choice, harm reduction, trauma-informed care, housing-first principles, and professional boundaries.
• Engage in training around crisis assessment and intervention skills and practice de-escalation.
• Build field safety skills necessary for community work including home visits, transportation, and accompaniment. 
• Practice writing accurate and complete progress notes in electronic databases.
• Review physical charts as guided by agency, department, and funder expectations.
• Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
• Communicate effectively – both written and verbally – with Case Management Apprenticeship staff and other collaborators.

Qualifications:

• Valid Driver’s license, reliable car, auto insurance, and an acceptable driving record.
• Willing and able to transport Clients in your personal vehicle.
• Demonstrated knowledge of issues faced by a culturally diverse population
• Understanding of Outlook 

Preferred Qualifications:

• Minimum of one (1) year experience in a customer service role
• High School diploma or GED

Work Environment:

• Field (may need to travel) and indoor office environment
• On occasion walk or drive to different local sites
• Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds
• Will necessitate working in busy and at times loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day
• Able to thrive in a work environment emphasizing teamwork and collaboration

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve 
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected 
7. Collaborate

Equal Opportunity Employer  

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.   

 About the People Concern 

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. 
 
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. 
 
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities. 

Benefits & Perks  

• Medical Insurance  
• Vision Insurance  
• Dental Insurance 
• Retirement Planning (403b) & Matching 
• Paid Holidays  
• Paid Vacation Days 
• Paid Sick Days 
• Employee Assistance Plans (EAP) 
• TELUS Health  
• Flexible Spending Account (FSA) 
• Basic Life / Accidental Death & Dismemberment (AD&D) 
• Voluntary Short- and Long-Term Disability 
• Voluntary Pet Insurance 
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More 
• The People Concern University & Certificates