Case Manager

THE SALVATION ARMY

North and Central Illinois Division

JOB DESCRIPTION

JOB TITLE:                           Case Manager

LOCATION/DEPT:               Central Illinois Area Command, Galesburg 360 Life Center  

REPORTS TO:                      360 Life Center Director

PEOPLE MANAGER:          No

FLSA CATEGORY:              Part Time, Non-Exempt

PAY GRADE:                         205

PAY RATE:                           $20.67 - $24.80 Hourly

WHO WE ARE

At The Salvation Army, we are dedicated to “Doing the Most Good”. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

JOB SUMMARY

Responsible for case management services including: outreach, completing intake materials, assessment of client needs, provision of direct assistance, case plan development and compliance, discharge planning, and follow up care. Position includes providing resource referrals, screening participants for eligibility with various funding partners, and administering assistance according to agency and funder standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct client intake interviews to determine eligibility for programs or agency referrals.
• Provide case management services to clients to include, but not limited to: reviewing intake material for accuracy, assessing client needs, provision of direct assistance, case plan development and compliance, act as liaison to community resources, provide referrals to appropriate agencies, arrange for client transportation
• Ensure that all clients have access to a case manager through appointments and walk-ins
• Establish first contact within appropriate time frame
• Meet with clients weekly or as otherwise determined
• Attempt to meet for discharge planning
• Document client information and progress through HMIS, SIMS by WellSky, or other required database.
• Record, track and submit statistical information as scheduled to maintain compliance with DHS, HUD, United Way, FEMA and The Salvation Army.
• Attend monthly Continuum of Care (COC) meetings as directed
• Determine client eligibility.
• Act as an advocate for clients when needed
• Maintain all client records ethically and confidentially.
• Strive to meet the outcomes of programs and grant projects. Position works alongside the following initiatives:
• Homeless Prevention (IDHS-HP)
• Attend conferences, seminars and staff meetings as directed.
• In administering programs, uphold the policies, goals and mission statement of The Salvation Army.
• Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices.
• Maintain compliance in The Salvation Army’s “Safe From Harm” Certification.
• Other duties as assigned by 360 Life Center Director

Administrative Expectations

• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

Education:

Bachelor’s degree in social work, sociology, criminal justice, psychology or human service preferred, or significant related experience may be considered in lieu of a degree.

Experience:

A minimum of three to five years knowledge and work experience related to Social Services and supporting others through Case Management is preferred.  Familiarity with local resources, Continuum of Care and homeless service providers. 

Skills/Abilities

• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to establish policies and procedures; holding others accountable to the same.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Demonstrated awareness of budget resources and cost control, as well as planning and administering budgets.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, and case management databases.
• Close attention to detail and a high level of confidentiality
• Ability to multi-task several projects concurrently

JOB LIMITATIONS

• This individual will only commit resources of The Salvation Army that have been allocated or approved.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position. The individual will keep the 360 Life Center Director informed of all critical issues relating to their area of responsibility.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position may be required to do light physical work.
• To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment including a PC and make a public presentation.
• The work environment for this position includes an office environment with a low to moderate noise level.
• This individual must be able to travel to meet the needs of the position. A valid MVR is required.

REPORTING RELATIONSHIPS

• This position reports to the 360 Life Center Director.
• In contacts related to this position’s duties, this individual will interact with a wide range of contacts both internal and external. In these contacts he/she will act as a representative of The Salvation Army and its mission.

COMPETENCIES

• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. 
• Resolve conflicts in a positive manner.
• Treat staff, clients, and visitors with courtesy.
• Respect others’ property and person.
• Use professional and appropriate communication to and about co-workers, supervisors and subordinates. 
• Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

PERFORMANCE MEASURES

• This individual will be evaluated on how effectively the outcomes of this position are achieved. Timeliness and accuracy of accomplishing assigned goals will be reviewed.  An evaluation of how effective service is provided. Performance will also be determined by outcome information provided during weekly staff meetings and monthly reports.

POSITION LIMITATIONS

• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.         

Qualifications

JOIN OUR TEAM!

DOING THE MOST GOOD 

Do you want to use your skills and talents to make a lasting difference in the world?  The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.  We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference. 

The Salvation Army offers a competitive benefit package for eligible employees which may include the following medical, dental, vision, hearing, disability and life insurance, flexible spending accounts, 403(b) retirement accounts, a company-funded defined contribution (pension) plan and generous time off policies.  

 In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation to apply for this position, please contact the Human Resources department.

The Salvation Army is an Equal Opportunity Employer Minority/Female/Veterans/Disabled. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.