Case Management Assistant - Case Management - Per Diem Days

Salary Range: $27.40 - $39.90 + applicable differentials 

Position Summary
Statement of
Accountability
Qualifications
Education
Licensure
Work Experience
Job Code: 414
The Case Management Assistant functions as a member of a
multidisciplinary health care team with guidance of the nurse case
managers and social workers, assisting in facilitating appropriate
patient placement; utilizes hospital and community resources for
continuity of patient care; collaborates with medical staff, HIM and
other hospital departments and staff. In addition to performing the
essential functions listed below, may also be assigned other duties as
required.
Reports to: Director of Case Management
1. High School graduate or equivalent required
2. Business college or Associate Degree desired
3. Previous healthcare experience preferred
4. Ability to read, write and comprehend medical terminology
5. Effective communication skills in written and verbal
performance Skills/computer/
specific technical
Other qualifications,
miscellaneous
6. Staffing and scheduling skills
7. Typing or keyboarding approximately 30 wpm
Specify if qualifications
are Required or
Preferred
Achieving Results
Key Components:
assess, plan, evaluate,
demonstrate initiative,
quality of work,
productivity
Demonstrates Skill
Key Components:
competency, job knowledge,
organizational skills, analytical
8. Working knowledge of the Microsoft office software:
Outlook, Excel, Word
9. Ability and willingness to learn new tasks and skills
Essential Job Responsibilities
1. Performs systematic ongoing assessment of Nurse Case
Manager and Social Work needs with focus on transitioning
patients safely and expeditiously out of the inpatient setting
2. Audits assigned processes and aggregates the data for
leadership review
3. Assists with DME inventory management
4. Updates white board as needed
5. Assists with Homeless supply management
6. Maintains daily discharge and transportation logs
7. Assists with employee timekeeping and scheduling
8. Takes minutes during Department Staff Meetings
9. Manages incoming and outgoing department mail
10. Faxes referrals to post-acute providers and follows up as
necessary
11. Manages department SharePoint resource space
1. Demonstrates competency in performing the skills necessary:
a. Filing
b. Telephone skills
Job Description/Case Management Assistant - Revised 2/24/2022 1
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Washington Hospital Healthcare System
skill, management of
information, employee &
patient safety
Planning &
Coordinating
Key Components: delegates,
decision making, problem
solving, management of
resources
Professionalism
c. Computer software application skills to include Microsoft
Excel, Outlook, Power Point and Word.
d. Computer software application skills to include hospital
applications by Midas, EPIC, ADP/eTime, and others as
identified
2. Demonstrates ability and willingness to learn new software
applications and management methodology
3. Performs department staff scheduler function, observing
memoranda of understanding for all employee classifications
assigned
4. Demonstrates current knowledge of Nurse Case Manager and
Social Work activities as appropriate and seeks professional
help when unfamiliar with specific regulations
5. Maintains appropriate records for review related to schedules,
employee files and documents required to support the
regulatory and compliant operation of the department within
the division guidelines and expectations
6. Attends meetings as assigned. Schedules and publishes
meetings. Records minutes and processes for distribution after
review
1. Formulates a plan in collaboration with the Director that
ensures that direct and indirect services are provided for the
department
2. Functions to establish and review priorities of the departments
needs in an organized manner based on available resources of
time and personnel
3. Adjusts time to accommodate needs of the department
1. Serve as a firm patient advocate (Patient First Ethic); seeks to
obtain and maintain quality of care for all patients regardless
of payor type
Always observes legal and ethical considerations pertaining to
patient confidentiality
Key Components:
dependability, interpersonal
skills, teamwork, patient first
ethic, customer service,
communication skills,
punctuality/attendance,
receptiveness to criticism,
judgment, confidentiality
2.
3. Role models integrity and fosters the spirit of teamwork and
interdisciplinary encounters by utilizing effective interpersonal
skills to resolve conflict
4. Attire is professional, neat, clean, and appropriate for the work
environment and wears proper identification
5. Moves beyond task-based orientation to be role-based practice
6.
and focuses attention to professional role, authority,
responsibility, and accountability
Acts in a manner that promotes dialogue, open
communication, and positive working relationships
7. Attends all mandatory education programs and can describe
8.
his/her responsibilities related to general safety and regulatory
compliance
Addresses emails daily and ensures proper communication by
replying and forwarding as appropriate
Job Description/Case Management Assistant - Revised 2/24/2022 2
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Washington Hospital Healthcare System
Improving the
Organization
Key Components:
performance improvement,
quality initiatives
Self-Development
Key Components: maintain
license/certification, education
and training
Regulatory
Compliance
Key Components: The Joint
Commission, Title 22, OIG,
HIPAA, State/Federal laws,
hospital policies
9. Reports to work on time and meets acceptable standard for
attendance including complying with call out and request for
time off policy
10. Attends a minimum of 75% staff meetings, reads minutes for
all staff meetings, and participates in committees as required
11. Follows the hospital exposure control plans/bloodborne and
airborne pathogens
12. Contributes to an overall team effort
1. Works to support the mission and vision statement of
Washington Hospital Healthcare System
2. Reviews institutional agenda, division business plan and
3.
department goals and prepares reports related to ongoing needs
and accomplishments
Builds and supports a healthy and satisfying work environment
that fosters the transfer of information
4. Identifies and communicates problems, trends (lack of
resources, systems impediments, etc.) that impeded efficient
delivery of quality care
5. Establish linkages with internal systems, ancillary departments
through clinical expertise and knowledge of the organization's
operation, systems, policies and procedures and available
services
6. Identifies trends in care, processes, or services that may
provide opportunities for improvement in a patient population,
provider population or service unit
7. Takes initiative to participate in a quality/process improvement
8.
initiative
Identifies quality and risk management issues, refer issues for
corrective action as appropriate
1. Enhances professional growth and development through
participation in educational programs, current literature, inservices, meetings, and workshops
2. Engages in professional development that increases knowledge
and skill related to the professional role, accountability, and
evidence-based practice
3. Seeks out professional and educational opportunities to
increase knowledge of research-based practice
1. Demonstrates basic understanding of the Centers for Medicare
and Medicaid (CMS) Conditions of Participation