Cartus - Consultant EVIP Relocation - US Based Remote

Primary Function:

The Consultant EVIP Signature Experience Specialist serves as the Single Point of Accountability, strategic owner, and project manager for the end-to-end relocation experience of senior-level and executive customers.

This role delivers a highly customized, white-glove experience, independently managing complex relocations with minimal oversight. It requires advanced project management, executive communication, and proactive problem-solving, particularly in global relocations.

Major Duties and Responsibilities:

Executive-Level Service Delivery & Ownership

• Serve as the primary point of accountability and strategic advisor for executive relocations
• Independently manage the full relocation lifecycle
• Deliver a white-glove, highly personalized experience
• Maintain a reduced, curated caseload for exceptional service quality

Project Management & Coordination

• Act as project manager (timelines, risks, deliverables)
• Lead cross-functional teams and suppliers
• Proactively resolve issues and mitigate risks
• Streamline processes to reduce client effort

Client & Executive Engagement

• Build trusted advisor relationships with executive clients
• Provide 24/7 accessibility and guidance
• Simplify complex processes into executive-ready insights
• Lead needs assessments and policy navigation

Supplier & Stakeholder Management

• Orchestrate supplier performance and accountability
• Conduct regular touchpoints to ensure alignment
• Eliminate duplication and enhance coordination
• Strengthen internal and external partnerships

Strategic Thinking & Value Creation

• Demonstrate expertise in global mobility and services
• Identify value-added opportunities and cross-selling
• Contribute to continuous improvement initiatives
• Participate in strategic projects and client presentations

Operational Excellence

• Ensure data accuracy and system integrity
• Track and communicate policy updates
• Support reporting with timely, accurate inputs
• Manage multiple high-priority relocations

Critical Selection Criteria:

• Proven ability to exceed high-touch executive expectations
• Advanced project management and independent ownership
• Strong executive presence and communication skills
• Strategic thinking and decision-making ability
• High accountability with minimal oversight
• Cross-functional leadership and influence
• Strong organization and attention to detail
• Cultural awareness and global mindset
• Proactive, innovative, and resourceful
• High discretion and emotional intelligence

Qualifications / Selection Criteria:

• 2+ years of international relocation experience
• Ability to provide 24/7 support
• Bachelor’s degree or 5+ years of experience in relocation, mobility, or a client-focused service environment
• Strong commitment to accuracy, process discipline, and data integrity across all aspects of work
• Proven ability to analyze, problem solve, and independently manage multiple priorities in a fast-paced environment
• Excellent communication, interpersonal, and influencing skills, with the ability to effectively engage and build trust with executive-level clients
• Demonstrated history of top-tier service performance, consistently delivering high-touch, client-centric experiences
• Proven leadership mindset, with the ability to take ownership, drive results, and influence cross-functional partners without direct authority 

Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures.  Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together.  Read more about our company culture and values in our annual Impact Report.  

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work
• Forbes World's Best Employers
• Newsweek World's Most Trustworthy Companies
• Ethisphere World's Most Ethical Companies