Care Program Assistant

ICF is currently seeking a Care Program Assistant to serve as part of a team of clinical and other subject matter experts supporting ACF’s mission to foster health and well-being through effective, accountable, and compassionate human services.  This project is part of our Prevention of Sexual Abuse project that conducts compliance audits and technical assistance for the Office of Refugee Resettlement provider community. This team’s mission is to ensure clinical, behavioral health, disability-related, and psychosocial risk factors are identified and addressed, and that system-wide practices, policies, and provider operations promote safe, trauma-informed, and compliant care environments working in concert to prevent sexual abuse, sexual harassment, and other forms of child abuse and neglect.

This is for a six-month duration with the opportunity for extension beyond the initial term, subject to project needs, funding, and organizational requirements.

The Care Program Assistant’s alignment to this mission is supporting program operations and coordination to ensure that administrative processes, data tracking, and logistical functions are executed efficiently and accurately, enabling timely, compliant, and well-coordinated service delivery that contributes to safe program environments.

This position is full-time.

Roles and Responsibilities

• Provide administrative and operational support to the program team, ensuring smooth execution of daily activities.

• Track assignments, deliverables, and timelines to support program coordination and accountability.

• Support data collection, entry, and organization to facilitate reporting and performance monitoring.

• Assist in preparation of routine reports, summaries, and documentation.

• Coordinate scheduling of meetings, trainings, and site visits.

• Manage travel requests and logistics for program staff and SMEs.

• Maintain program files, trackers, and documentation systems to ensure accuracy and accessibility.

• Support communication across team members to ensure alignment and timely information sharing.

• Assist with preparation of briefings, presentations, and other program materials.

• Act as the human in the loop first level of review for accuracy on all AI assisted work products such as meeting minutes and data synthesis.

Basic Qualifications

• Bachelor’s degree in business administration, public administration, or related field (or equivalent experience).

• Minimum of 2 years’ experience providing administrative or program support in a federal or consulting environment preferred.

• Strong organizational and time management skills with attention to detail.

• Proficiency in data tracking, reporting tools, and Microsoft Office applications.

• Comfort with ChatGPT and Copilot and other approved AI tools

• Strong interpersonal, written and verbal communication skills.

• Must be able to obtain and maintain a Public Trust Clearance.

Preferred Skills

• Knowledge of migrant/refugee issues, particularly related to children.

• Experience working for a refugee program.

Professional Skills

• Ability to promote and contribute to an equitable and inclusive organizational culture and environment.

• Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs.

• Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact and diplomacy.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.  Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$55,665.00 - $94,631.00

Nationwide Remote Office (US99)