Care Manager

Description

Summary/Position Objectives:

The Care Manager plans, develops, implements, and oversees care plans for members with identified care management needs. This role improves the coordination, continuity, accessibility, and appropriate utilization of health care services and community resources for high-risk members and members with special needs.

About Maryland Care Management, Inc. (MCMI)

Maryland Care Management, Inc. (MCMI) manages Maryland Physician Care's (MPC) statewide provider network of hospitals and physicians. Maryland Physicians Care has been providing services to the HealthChoice Medicaid populations since 1996, and we are proud of our footprint in the community. With over 230,000 members, MPC consistently has been one of MD's largest Medicaid-managed care organizations.

Why join us?

MCMI recognizes the importance of flexibility and offers multiple work arrangements. Along with competitive pay, we offer excellent benefits (medical, dental, and vision plans, 100% employer Term Life Insurance, Short and Long-Term Disability, 401k Employer Match up to 4%) as well as 20 days of PTO, and tuition assistance/professional development plans. 

Your future colleagues at MCMI are welcoming, friendly, and eager to help each other succeed. We are committed to Diversity, Equity, and Inclusion, providing organizational-wide social opportunities, and constantly improving our ongoing efforts to positively impact our members' lives.

What You'll Do: 

• Assists in developing, maintaining, and monitoring processes to promote the timely identification and assessment of high risk and special needs members.
• Serves as an interdisciplinary team member in management of identified members, performing clinical/social determinants of health assessments and in collaboration with physicians, determining medical needs.
• Conducts telephone or face-to-face interviews of members to identify risk factors and the need for care management.
• Fosters professional networks and relationships with service and resource providers to promote continuity and quality of care for members.
• Initiates, develops, plans, and implements care plans designed to promote the delivery of quality care and service to members with identified CM needs.
• Utilizes clinical judgment to discharge members from care management according to plan policies and procedures. 
• Maintains care management records according to plan policies and procedures and ensures data integrity in health plan information systems.
• Collects, evaluates, and reports clinical, functional and program activity as applicable. 
• Identifies cases to assess for impact of care management services, and assists with data collection as needed.
• Educates members' medical providers regarding the members' special needs to ensure consideration to the unique needs of the patients in treatment planning.
• Coordinates and communicates with community support and social service systems for members.
• Reduces care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
• Collaborates with multidisciplinary teams to facilitate member care and reduce care management barriers.
• Assists with the development of policies and procedures related to care management.
• Communicates effectively with supervisor/manager regarding departmental issues, member issues, program status, compliance issues, etc.

Secondary Functions:

• Following HIPAA guidelines, the Care Manager maintains confidentiality of patient information and adheres to appropriate release of medical information procedures. 
• Demonstrates an understanding of the functions of other departments, communicates with other departments appropriately and maintains positive working relationships.
• Identifies and reports gaps in the service delivery system. 

Requirements

Knowledge and Skills:

• Strong computer and keyboarding skills with proficiency in Microsoft Office 365 and common computer and office hardware.
• Understanding of remote work tools and platforms (Microsoft Teams, Zoom, SharePoint, etc.)
• Ability to perform mathematical skills and statistical calculations accurately.
• Demonstrated written and verbal communication skills.
• Ability to conduct presentations and training before small and large groups.
• Knowledge of the Americans with Disabilities Act of 1990. 
• Strong problem-solving, organizational, and time management skills with the ability to consistently work in a fast-paced environment.

Education and Work Experience:

• Graduate of an Accredited School of Nursing.
• Current, unrestricted Registered Nurse license to practice in Maryland.
• 2+ years of clinical nursing experience in an acute care or community setting.
• 2+ years of Care Management experience. 
• Experience assisting members with accessing community agencies and resources.
• Knowledge of government-sponsored managed care programs is preferred.
• BSN preferred.
• CCM preferred. 

EEOC Statement: 

Following applicable federal, state, and local laws, MCMI prohibits discrimination in employment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by law. This commitment extends to all aspects of employment, including hiring, promotion, compensation, benefits, training, social and recreational programs, and all other conditions and privileges of employment. 

As a healthcare organization, we recognize the vital importance of inclusivity in delivering quality care to our patients. We strive to foster an environment where individuals of all backgrounds feel respected, valued, and supported. We aim to better comprehend the unique needs of our patients and provide healthcare services that are culturally competent and sensitive. 

We encourage candidates from all backgrounds to apply and join us in our mission to provide compassionate and inclusive healthcare. We believe that a diverse workforce enriches our organization and allows us to better understand, connect with, and serve our diverse patient population.