Care Coordinator Support Associate

Overview

Under the guidance and supervision of the Regional Director Care Management provides a broad range of support services to assist licensed social workers and licensed care coordinators with transition planning across the care continuum. Assists all team members of the Integrated Care Management team in discharge planning activities to support the timely transition of patients to the next site of care.

CURRENT SHIFTS AVAILABLE

(1) Full Time: Monday - Friday: 8:00am - 4:30pm with rotating weekend 

(1) PRN As Needed: Days, including some weekends 

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Key Accountability –Care Coordination:

Collaborates with Integrated Care Management team members with discharge planning activities.

Clearly communicates with team members and key stakeholders in a timely manner to support timely discharge from the acute level of care.

Prioritizes and completes assignments independently and in a timely manner. Able to meet urgent deadlines successfully.

Arranges for patient transport to the next site of care. Includes but not limited to wheelchair vans, ambulance and other modes of transport as needed.

Schedules post discharge follow up visits with the patient’s PCP. May arrange follow up visits with specialty physicians.

Organize and schedule family meetings at the request of social work or care coordination

Follow up on cases with Medicaid pending on a weekly basis and update leadership and team members in a timely manner.

Research and track Medicare days for patients with frequent admissions and long length of stay.

Obtains authorization information for admissions to Skilled Nursing Facilities or Inpatient Rehab Facilities

Completes on-line E-filing updates with the Iowa Courts as needed

Facilitates FMLA paperwork completion to support patients and families.

Performs Notary Public duties as needed.

Provides support for the assignment and follow up on Milliman Care Guidelines (MCG) when assigned

Supports Behavioral Health Bed Placement as needed

Performs scheduling for the UnityPoint Health Des Moines Wheelchair van when the primary scheduler is out of the office.

Distributes notification letters, provides education, answers questions and secures signatures from patients per CMS regulations surrounding admission status and the right to appeal discharge.

Qualifications

Education:

High School Graduate required. 

Associates degree preferred

Experience:

Health care experience preferred

License(s)/Certification(s):

Valid driver’s license when driving any vehicle for work-related reasons.

Basic Life Support preferred.