Capturis - Disconnects Invoice Specialist
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Conservice
Mandan, ND, US
Summary
The Invoice Specialist manages payment extensions, expedited payments, and follows up with utility providers to prevent service disconnections. They are also responsible for retrieving missing invoices, removing late fees, and updating mailing addresses.
Job Description
When you join Capturis, you’re joining a team that’s been rooted in Mandan, ND for more than 25 years. As part of the Conservice family, the nation’s leading utility management provider, we’re backed by the strength, resources, and stability of an industry leader. That means more opportunities, more support, and a future you can build right here at home with the Capturis team you know and trust.
Location: Remote/Hybrid if located in Mandan, ND
Schedule: 6 AM - 3 PM CST, 7 AM -4 PM CST, 8-5 PM CST
Overview
The Invoice Specialist role consists of requesting payment extensions, requesting expedited payments and follow up work with the utility providers to make sure payments were posted correctly to eliminate any chance of disconnection of services for our customers. Invoice Specialists are also responsible for requesting missing invoices, late fee removal, following up on disconnect notices, and mailing address updates from the utility providers.
Responsibilities
As an Invoice specialist, you will:
- Phone Usage: Medium (about 40% of your day)
- Request payment extensions with providers
- Request expedited payments
- Ensure payments posted correctly
- Request missing invoices
- Work with providers for late fee removal
- Follow up on disconnect notices
Preferred Skills
- Previous Customer Service Experience
- Strong Computer Skills
- Excellent telephone and email etiquette.
- Excellent research and problem solving skills with a strong attention to detail.
- Time management and organization
- High school diploma or equivalent
Qualifications
Qualifications:
- High School Diploma or GED
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
Founded
2000
Company size
1,001-5,000 employees
Industry
Utilities
Org type
Privately Held
Headquarters
River Heights, UT
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
Founded
2000
Company size
1,001-5,000 employees
Industry
Utilities
Org type
Privately Held
Headquarters
River Heights, UT
