Call Center Representative
Boost your chances before you apply.
Alta Resources
Fort Myers, FL, US
Summary
The representative will handle inbound and outbound communications via phone, email, and social media to address customer needs. They are responsible for troubleshooting issues, providing product support, and resolving concerns with empathy and urgency.
Job Description
Alta Resources is Hiring!
Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, “best-in-class” customer service.
When you join Alta Resources as a Call Center Rep, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers.
What You’ll Do:
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Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
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Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. Provide product support.
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Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
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Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
Qualifications/Requirements:
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Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.”
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Excellent interpersonal, verbal and written communication skills.
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Ability to build relationships with clients, consumers and coworkers.
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Strong organization and time management skills.
Education & Experience
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High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
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Previous work experience in customer service, sales, training, or member retention required.
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Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
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Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
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Polished phone demeanor, tone and etiquette is required.
Neenah, WI | Brea, CA | Fort Myers, FL | Pasig City, PH | Belize City, BZ | Mexico City, MX
About Us | Careers | Need Assistance | 877.464.2582 | Privacy Policy
Alta Resources has always worked to be something different. Something better. As a BPO, our focus has always been the entire customer experience, not just answering the phones. We’re a privately-held company specializing in building relationships, both with our employees, our clients and our client’s customers. We represent some of the world’s most recognizable brands across various industries, including CPG, healthcare & insurance, automotive, platform economies and retail. Our clients trust us to connect and reconnect with their customers across every touch point, online and offline.
Everything we do is integrated to create a total, seamless brand experience. From the moment a customer visits a website to securely submitting a payment to receiving a package to contacting customer service, Alta Resources fuels every essential interaction on the front lines and behind the scenes. We’re a balanced mix of best people, proven processes and innovative technology.
With our service lines — care, sales, e-commerce, back-office services and fulfillment — working in tandem, clients can grow sales, save costs and consolidate their core business processes through a single, trusted partner. In turn, not only do we create consistent customer experiences on behalf of our clients, but we also make those experiences better so that customers are happy.
While our success has been documented, you may never know our name behind the brands you use daily; we’re OK with that. The secret to helping those brands reach and resonate with consumers is our transparency, meaning teams dedicate themselves to specific clients — and only those clients.
With headquarters and a fulfillment facility in Neenah, Wisconsin, Alta Resources has additional operations in Brea, California, Fort Myers, Florida, Pasig City (Metro Manila) Philippines, Belize City, Belize and Mexico City, Mexico.
To learn more, visit AltaResources.com.
Founded
1995
Company size
1,001-5,000 employees
Industry
Outsourcing/Offshoring
Org type
Privately Held
Headquarters
Neenah, WI
Alta Resources has always worked to be something different. Something better. As a BPO, our focus has always been the entire customer experience, not just answering the phones. We’re a privately-held company specializing in building relationships, both with our employees, our clients and our client’s customers. We represent some of the world’s most recognizable brands across various industries, including CPG, healthcare & insurance, automotive, platform economies and retail. Our clients trust us to connect and reconnect with their customers across every touch point, online and offline.
Everything we do is integrated to create a total, seamless brand experience. From the moment a customer visits a website to securely submitting a payment to receiving a package to contacting customer service, Alta Resources fuels every essential interaction on the front lines and behind the scenes. We’re a balanced mix of best people, proven processes and innovative technology.
With our service lines — care, sales, e-commerce, back-office services and fulfillment — working in tandem, clients can grow sales, save costs and consolidate their core business processes through a single, trusted partner. In turn, not only do we create consistent customer experiences on behalf of our clients, but we also make those experiences better so that customers are happy.
While our success has been documented, you may never know our name behind the brands you use daily; we’re OK with that. The secret to helping those brands reach and resonate with consumers is our transparency, meaning teams dedicate themselves to specific clients — and only those clients.
With headquarters and a fulfillment facility in Neenah, Wisconsin, Alta Resources has additional operations in Brea, California, Fort Myers, Florida, Pasig City (Metro Manila) Philippines, Belize City, Belize and Mexico City, Mexico.
To learn more, visit AltaResources.com.
Founded
1995
Company size
1,001-5,000 employees
Industry
Outsourcing/Offshoring
Org type
Privately Held
Headquarters
Neenah, WI
