Call Center Remote Customer Service Representative

Job DetailsJob Location: Baker City, OR - Baker City, OR 97814Position Type: Full TimeSalary Range: $17.00 - $19.00 HourlyIt's truly an exciting time to be a part of VImo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. 

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. 

Full-time/Seasonal 

· $17.00/hr. plus performance incentives 

· $19.00/hr. Spanish Bilingual, plus performance incentives 

Requirements 

18 years of age or older  

Complete Background check and drug test within 3 days  

Dedicated, private, and secure workspace 

Personal device with functioning camera required for the Training Period 

Committed to full attendance for paid 3-week Training period  

Minimum Internet Speed of 100 mb/s with ethernet 

Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required 

NOT compatible with Mobile Internet Service Providers and/or Satellite.  

NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders 
(For example, T-Mobile is not compatible with our internal systems)

QualificationsEssential Responsibilities  

Inbound/Outbound Calls
Deliver the highest level of customer service experience consistently
Manage customer accounts and provide technical support
Application Data Entry
Online chat inquiries as assigned
Interpret and follow defined procedures and policies
Creative problem-solving skills
Flexibility and adaptability to changing projects and updates
Time and task management (multitasking and task prioritization)
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels

Qualifications

Moderate to Advanced computer skills
High level of comfort learning new technology
High level of professionalism
Excellent verbal and written communication skills
Comfortable working from home
Self-motivated and success-driven

What We Offer

Paid Training
Full-Time, Seasonal role
Performance and attendance-based incentives, in addition to the base pay
The convenience of working from home
Collaborative and supportive team environment  
401K Match
Individual Coverage HRA (ICHRA)
Paid time off (PTO)

Preferred Experience (not required)

Previous experience in customer support or technical support role
Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
Previous experience in a Call Center
Familiarity with CRM systems and practices
Spanish Bilingual, a plus