Call Center Agent
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Smarter HR Solutions LLC
Houston, TX, US
Summary
The Call Center Agent will serve as the primary point of contact for health services, managing inbound and outbound calls to provide information and schedule appointments. Responsibilities include documenting interactions in electronic systems and maintaining confidentiality while assisting community members.
Job Description
***Please note: This position is
onsite and not remote. Candidates must be based in the Houston area, as
relocation assistance is not provided. Only individuals authorized to work in
the U.S. without sponsorship will be considered.***
Job
Title: Call Center Agent
Job
Type: Contract (~6 months)
Job
Salary: $20/hour
Job
Schedule: Monday-Friday, 8:00 AM-5:00 PM (40 hours/week) with
occasional Saturdays from 8:00 AM-3:00 PM.
Job
Location: Houston, TX 77002
Pre-Employment
Requirements: Successful completion of a background check, drug
screening, typing test, and any applicable assessments
About the Role
We are seeking a professional and customer-focused Call
Center Agent to serve as the primary point of contact for
individuals seeking information about health programs and services. The
ideal candidate is a strong communicator who enjoys helping others, can manage
multiple responsibilities, and thrives in a fast-paced customer service
environment.
Essential Responsibilities
· Answer inbound calls from community members
regarding health services and clinic appointments.
· Make outbound calls as needed to support
departmental operations.
· Provide accurate information, resources,
referrals, and guidance to callers.
· Schedule patient appointments and assist with
service coordination.
· Document call outcomes and customer interactions
in electronic systems.
· Transfer callers to appropriate departments or
community resources.
· Maintain confidentiality and protect sensitive
information.
· Stay informed on available programs and services
to effectively assist callers.
Requirements
Required Qualifications
· High school diploma or GED required.
· Previous call center experience required.
· Proficiency with Microsoft Office applications.
· Excellent verbal and written communication
skills.
· Strong customer service and problem-solving
abilities.
· Ability to multitask and manage a high volume of
calls and requests.
· Ability to adapt quickly in a fast-paced
environment.
Preferred Qualifications
· Bachelor's degree preferred.
· Experience scheduling appointments.
· Experience in healthcare, public health, medical
office, patient services, or community outreach environments.
Smarter HR Solutions' consultants and trainers have over 60 years of combined experience in Human Resources core competencies and Training and Development. We provide our customers with degreed, certified, experienced, and professional Human Resources support, when it's needed. Our role is to strategize with our clients to identify their needs and create a plan of action to ensure the success of their organization. Our Human Resources Management Team utilizes the latest Human Resources techniques and training to improve productivity, efficiency, competency, communication, and employee satisfaction. At Smarter HR Solutions, we are focused on providing effective and efficient Human Resources Consulting Services, Training and Development, and Staffing solutions with the highest level of professionalism and customer satisfaction.
Founded
2014
Company size
2-10 employees
Industry
Human Resources Services
Org type
Privately Held
Headquarters
Houston, Texas
Smarter HR Solutions' consultants and trainers have over 60 years of combined experience in Human Resources core competencies and Training and Development. We provide our customers with degreed, certified, experienced, and professional Human Resources support, when it's needed. Our role is to strategize with our clients to identify their needs and create a plan of action to ensure the success of their organization. Our Human Resources Management Team utilizes the latest Human Resources techniques and training to improve productivity, efficiency, competency, communication, and employee satisfaction. At Smarter HR Solutions, we are focused on providing effective and efficient Human Resources Consulting Services, Training and Development, and Staffing solutions with the highest level of professionalism and customer satisfaction.
Founded
2014
Company size
2-10 employees
Industry
Human Resources Services
Org type
Privately Held
Headquarters
Houston, Texas
