Call Center Agent
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C2 Tactical
Phoenix, AZ, US
Summary
The agent will answer incoming calls for multiple businesses, triage customer needs, and manage bookings and payments in the customer management system. Additionally, they will handle customer follow-ups and respond to inquiries via email and online chat.
Job Description
Job Details: Job Location: C2 Tactical Phoenix - Phoenix, AZ, Salary Range: Undisclosed, Job Summary
Answer incoming calls for multiple businesses in a small call center environment; supporting customer needs, answering questions and creating bookings and reservations into customer management system for classes and other offerings.
Responsibilities and Duties
Answering Incoming Calls (80%) Answer all incoming calls for multiple business locations and triage customer needs efficiently; answer simple questions and forward calls as needed to sales or management; create bookings in our customer management system and take payments over the phone; provide excellent customer service at all times.
Outgoing Calls for Customer Follow-up (10%) Follow up as needed with customer reservations to verify information or resolve booking issues.
Online Chat and Email Responses (10%) Answer simple questions that come in via chat or email and forward questions as needed to sales or management.Qualifications: Qualifications and Skills
Customer service experience required
Previous call center experience preferred
Firearms knowledge a plus
Sitting at a desk for long periods of time
Using a computer for long periods of time computer screen, keyboard, mouse
Using a handset and phone for long periods of time
C2 Tactical supports the local community in its self-defense and personal protection needs. Our state-of-the-art facilities in Tempe and Phoenix Arizona are host to a total 42,000 sq feet and 52 indoor shooting lanes fully climate-controlled. Our highly trained sales staff are available to answer your questions on products and training. We host both corporate and private events. Our certified instructors can provide one-on-one training along with group training and private company events. Come see the new million dollar VIP experience, AREA338, in our Phoenix store. This newly designed and luxurious club is private, elegant and one-of-a-kind for our Arizona customers. In Tempe we are conveniently located just off the I-10 and Warner Road in the IKEA mall. In Phoenix, we are located just off the 101 Freeway and Scottsdale Rd.
Founded
2012
Company size
51-200 employees
Industry
Retail
Org type
Privately Held
Headquarters
Tempe, AZ
C2 Tactical supports the local community in its self-defense and personal protection needs. Our state-of-the-art facilities in Tempe and Phoenix Arizona are host to a total 42,000 sq feet and 52 indoor shooting lanes fully climate-controlled. Our highly trained sales staff are available to answer your questions on products and training. We host both corporate and private events. Our certified instructors can provide one-on-one training along with group training and private company events. Come see the new million dollar VIP experience, AREA338, in our Phoenix store. This newly designed and luxurious club is private, elegant and one-of-a-kind for our Arizona customers. In Tempe we are conveniently located just off the I-10 and Warner Road in the IKEA mall. In Phoenix, we are located just off the 101 Freeway and Scottsdale Rd.
Founded
2012
Company size
51-200 employees
Industry
Retail
Org type
Privately Held
Headquarters
Tempe, AZ
