Call Center Agent
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Massanutten Resort
VA
Summary
The Call Center Agent serves as the primary point of contact for resort guests, handling inquiries via phone, email, and chat. They are responsible for planning vacation itineraries and providing information on resort amenities and local attractions.
Job Description
Massanutten Resort
Job Summary
The Call Center Agent position serves as the primary point of contact for the Resort’s onsite and offsite guests at our Call Center. The Agent strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position assists callers, greets arriving guests, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are creative and possess a friendly disposition with a desire to serve others.
Required
- Customer service
- Problem-solving
- General computer skills
Preferred
- Prior customer service/guest relations experience and previous hotel/resort work experience
- Knowledge of local area and attractions
Job-Type: Part-Time
Typical Schedule
Days:
-
- Days vary from week to week, including weekends and holidays (when needed)
Hours:
-
- Varied hours
- 24 to 28 hours a week
- Varied hours
Compensation:
- Pay: $12.77/Hour
Core Responsibilities
- Serve as primary point of contact for Resort guests
- Plan and reserve vacation itineraries
- Respond to email, chat, and phone inquiries
- Support work culture of service excellence
- Other duties as assigned by management
Applications accepted until 2:00 PM on Monday, September 21. For more information, contact José Antonio Martínez at 540.289.3143.
Upholding high standards of customer service and quality, Massanutten Resort prides itself in providing remarkable experiences in all that it has to offer. With 6,450 acres of resort property, housing 2,700 timeshare units and hotel rooms, Massanutten is a four season resort that hosts an estimated 1 million visitors annually. Nestled in the heart of the Shenandoah Valley, surrounded by national parks and historical sights, Massanutten provides a family-friendly vacation destination with a variety of recreational amenities. From skiing, snow tubing, two 18 hole golf courses, an indoor and outdoor waterpark, full-service spa, and much more, we offer fun and relaxation for guests of all ages and abilities.
Constantly striving to exceed guest expectations, we task each one of our team members with fully embodying our strong commitment to safety and excellent service. Each interaction our staff has with a guest contributes to shaping the overall guest experience. The goal is to use each one as an opportunity to share what makes this resort truly special - our staff members, our culture, and the place we call home.
Join us today in creating memorable experiences in a dynamic and engaging team environment. All of our employees are encouraged to take advantage of resort amenities including skiing, golf, year-round waterpark, mountain bike trails, and many other recreational activities. We also offer comprehensive medical, dental, life and supplementary insurance options to full-time employees. And as a reflection of the resort’s commitment to its employees, we also offer an Employee Stock Ownership Plan (ESOP), a qualified retirement plan, as a company sponsored reward for valuable service.
Thank you for taking the time to explore employment opportunities with us and we look forward to reviewing your application.
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
McGaheysville, VA
Upholding high standards of customer service and quality, Massanutten Resort prides itself in providing remarkable experiences in all that it has to offer. With 6,450 acres of resort property, housing 2,700 timeshare units and hotel rooms, Massanutten is a four season resort that hosts an estimated 1 million visitors annually. Nestled in the heart of the Shenandoah Valley, surrounded by national parks and historical sights, Massanutten provides a family-friendly vacation destination with a variety of recreational amenities. From skiing, snow tubing, two 18 hole golf courses, an indoor and outdoor waterpark, full-service spa, and much more, we offer fun and relaxation for guests of all ages and abilities.
Constantly striving to exceed guest expectations, we task each one of our team members with fully embodying our strong commitment to safety and excellent service. Each interaction our staff has with a guest contributes to shaping the overall guest experience. The goal is to use each one as an opportunity to share what makes this resort truly special - our staff members, our culture, and the place we call home.
Join us today in creating memorable experiences in a dynamic and engaging team environment. All of our employees are encouraged to take advantage of resort amenities including skiing, golf, year-round waterpark, mountain bike trails, and many other recreational activities. We also offer comprehensive medical, dental, life and supplementary insurance options to full-time employees. And as a reflection of the resort’s commitment to its employees, we also offer an Employee Stock Ownership Plan (ESOP), a qualified retirement plan, as a company sponsored reward for valuable service.
Thank you for taking the time to explore employment opportunities with us and we look forward to reviewing your application.
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
McGaheysville, VA
