CALL CENTER

Job Details: Job Location: Peoria Office - Peoria, IL, Salary Range: $17.60 - $22.00Hourly, Who we are looking for:

People who are passionate about the care of our patients. We are looking for individuals who want to be part of a medical team that puts our patients first and works well with a team of professionals. Someone who wants a successful career in the eye care profession where your efforts make a difference. We want people who are tech-savvy, enthusiastic, cares about others, and wants to work in a fast paced and fun environment.

Benefits:

We have an excellent benefit package (some benefits are dependent on full time or part time status) including:

Paid time off
Paid holidays
Insurance - health, dental, group term life, and short-term disability
Uniform allowance
Jury duty pay
Traditional and Roth 401k with match
Profit sharing contribution
Awards program
Continued education & advanced training opportunities
Employee discounts

This is a 40 hour per week position.

Work hours are somewhere between 7 am and 5:00 pm dependent on the position and patient needs. Some positions may work on a Saturday rotation with hours between 7 am and 12 pm.

An Equal Opportunity Employer, Including Disability.  

Responsibilities:

Serve as the first point of contact for our patients by answering and managing incoming telephone calls in an enthusiastic, courteous, and professional manner. You will schedule patient appointments, accurately enter all required information into our computer system, and direct calls to the appropriate personnel as needed. This role works closely with referring physician offices and internal staff to ensure patient needs are addressed promptly and efficiently. Responsibilities include gathering and entering insurance and demographic information, assisting with rescheduling or canceling appointments, and supporting callers with any follow-up needs. While duties may vary slightly by shift or assigned area, the following overview reflects the essential functions of this position.

Education & Experience:

High school diploma or equivalent
Two years minimum experience in customer service
Call Center or Patient Scheduling experience preferred

Essential Skills and Abilities:

Strong communication and customer service skills; ability to interact professionally with patients, staff, physicians, and leadership
Excellent computer and data entry capabilities
Ability to work independently as well as collaboratively in a team environment
Professional, friendly, and patient-focused demeanor
Strong organizational skills and attention to detail in a fast-paced setting
Ability to remain calm and effective under pressure
Confident decision-making and problem-solving skills
Comfortable managing multiple tasks at once
Empathy and understanding of patient needs
Knowledge of insurance plans is helpful but can be trained
Alignment with the mission and values of Illinois Eye Center (IEC)

Qualifications: