Cake Decorator - Lowell

POSITION DESCRIPTION

Position Title: Cake Decorator
Reports to: Bakery Manager or Bakery Crew Leader

POSITION SUMMARY:

The Cake Decorator is responsible for preparing, decorating, and finishing cakes, cupcakes, cookies, and other specialty desserts according to company standards and customer requests. This role requires creativity, attention to detail, and strong customer service skills to ensure high-quality products that meet both visual and taste expectations. The Cake Decorator also assists with merchandising, special orders, and maintaining a clean, safe, and organized work environment.

KEY ACCOUNTABILITIES:

1. Decorate cakes, cupcakes, and other baked goods to company specifications and customer requests.
2. Design and create custom cakes for birthdays, weddings, and special events.
3. Maintain consistency in product appearance, flavor, and quality.
4. Assist customers with orders, design ideas, and product selection.
5. Ensure cakes and decorated items are properly displayed and merchandised.
6. Rotate product and maintain accurate labeling to ensure freshness.
7. Maintain a clean, safe, and sanitary work area, tools, and equipment.
8. Assist bakery team members with baking, packaging, and stocking as needed.
9. Follow company food safety and sanitation procedures at all times.
10. Monitor inventory of decorating supplies and communicate needs to the Bakery Manager.
11. Meet production and service deadlines to support customer demand and special orders.
12. Perform other duties as assigned by the Bakery Manager.

CORE COMPETENCIES:

1. Creativity: Designs visually appealing and customized decorated products.
2. Customer Service: Provides friendly, helpful service to meet customer needs.
3. Attention to Detail: Maintains precision in decorating techniques and product presentation.
4. Food Safety Knowledge: Understands and applies food handling and sanitation standards.
5. Time Management: Works efficiently to meet deadlines for orders and displays.
6. Teamwork: Collaborates with bakery staff to support department goals.

Position Requirements:

• High school diploma or equivalent required.

• 1–2 years of cake decorating or related bakery experience preferred.

• Knowledge of icing, fondant, piping, airbrushing, and other decorating techniques.

• Strong artistic and creative skills.

• Good communication and customer service abilities.

• Ability to work in a fast-paced environment with attention to quality.

• Ability to lift up to 40 lbs. and stand for long periods.

• Flexible schedule availability, including early mornings, evenings, weekends, and holidays.

Work Environment:

• Grocery store bakery environment with exposure to ovens, mixers, freezers, and decorating tools.

• Frequent use of icings, colors, and toppings.

• Fast-paced environment with daily deadlines and customer interaction.

Diversity Statement:

At Indiana Grocery Group, we believe in diversity and inclusion and always value and treat everyone with dignity and respect. Our associates are passionate about providing excellent customer experiences and helping our associates grow. In order to sustain this culture, we will welcome individuals who are diverse in race, color, creed, religion, sex/gender, sexual orientation, gender identity or expression, age, marital status, national origin, ancestry, disability, veteran status, genetic information, or any other legally protected status. Also, we are committed to sustaining a professional working environment where everyone feels welcome, important, and appreciated.