Cafe Team Member

Job Overview

The Café Team Member plays a key role in the positive transformative guest experience through supporting the daily operations of the Gateway Café, ensuring high standards of food and beverage quality, customer service, and cleanliness. 

Duties and Responsibilities

• Works as a team with other Café Team Members delivering excellent customer service and adherence to food safety protocols
• Ensures all food and beverage items are prepared and presented according to Kingwood Center Gardens Gateway Café quality standards
• Handles customer concerns to ensure resolution with professionalism and promptness
• Maintains cleanliness and organization in all café areas, including kitchen, service counters, and dining areas
• Ensures compliance with all health, safety, and hygiene regulations
• Responsible for cash handling and ensuring compliance with Kingwood Center Gardens cash handling policies and procedures
• All other duties as assigned

Requirements

• Prolonged periods of continuous standing, along with occasional stooping, bending, reaching, and crouching
• Perform tasks requiring manual dexterity and physical movement in a kitchen setting
• Ability to occasionally lift and carry up to 30 lbs
• Must be able to move around garden in all weather conditions
• Ability to work a flexible schedule including evenings, weekends, or holidays as needed
• Must be able to thrive in a fast-paced, guest-facing environment
• Demonstrates a positive attitude and customer service excellence
• Possesses strong interpersonal skills
• Must be goal-oriented, flexible, and adaptable to potential unanticipated opportunities
• Ability to prioritize work amongst competing set of tasks
• Accuracy in taking orders, preparing food, and maintaining standards
• Ability to prepare ingredients, assemble beverages and other menu items, and follow recipes and portion guidelines accurately and with pride
• Ability to collaborate across departments as required for daily operations and special events

Qualifications

• Must be at least 18 years of age
• Ability to work & learn in a fast-paced environment
• Serve Safe Person in Charge Certification preferred but not required
• Previous food service experience preferred but not required
• Previous barista experience preferred but not required 
• Must have a valid Ohio Driver’s License
• Must pass a background check
• Must pass drug test