Business Systems Analyst

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

Job Title: Business Systems Analyst
Location: Remote – USA

Let’s Create Our Future Together at The AES GroupThe AES Group is a technology solutions company with over 20 years of experience delivering innovative digital transformation initiatives across cloud, data, AI, infrastructure, and emerging technologies.

Why Join Us?We are hiring an experienced Business Systems Analyst to support a strategic Unified Communications transformation initiative. This role offers the opportunity to contribute to a large-scale platform modernization effort, collaborate with cross-functional technology teams, and influence solution design, requirements strategy, and successful implementation.

What You’ll Gain

• Opportunity to support a major Unified Communications platform transformation 
• Exposure to enterprise-level systems, integrations, and architecture discussions 
• Collaborative environment with business, technical, development, and QA teams 
• Ability to influence requirements, solution design, and delivery outcomes 
• Hands-on involvement in modern analysis, testing, and governance practices 

Position SummaryWe are seeking a skilled Business Systems Analyst to support the planning, analysis, documentation, and implementation of a new Unified Communications platform. The ideal candidate will translate business needs into clear system requirements, facilitate solution discussions, and ensure alignment across project teams throughout the delivery lifecycle.

This role requires strong analytical thinking, excellent documentation skills, and the ability to work closely with business analysts, developers, testers, architects, and infrastructure teams.

Key Responsibilities

Business Analysis & Requirements Management

• Support the development of Statements of Work for system integration and platform implementation activities 
• Participate in requirements gathering sessions with business and technical stakeholders 
• Analyze business needs and translate them into detailed System Requirements Documents 
• Create process flows, system impact assessments, functional specifications, and documentation artifacts 
• Identify and document functional and non-functional system requirements 
• Ensure requirements are clearly communicated to development and delivery teams 

Solution Design & Collaboration

• Identify stakeholders and collaborate with Information Systems teams to design effective solutions 
• Facilitate solution design sessions with developers, architects, analysts, and QA teams 
• Create screen layouts, wireframes, and user interface mockups to support development 
• Conduct peer reviews and incorporate feedback into requirements documentation 
• Support teams throughout the full solution lifecycle 

Testing & Quality Assurance

• Lead requirements walkthroughs with development and testing teams 
• Review test coverage and help prioritize QA scenarios 
• Analyze defects, identify root causes, and recommend corrective actions 
• Validate that delivered solutions meet documented business and system requirements 

Project Support & Governance

• Track deliverables, milestones, and requirements-related activities 
• Provide effort estimates and support project planning 
• Manage change requests and maintain requirements traceability 
• Support governance processes and ensure documentation accuracy 

Required Qualifications

• Proven experience as a Business Systems Analyst, Systems Analyst, or similar role 
• Strong experience gathering, analyzing, and documenting business and system requirements 
• Experience creating SRDs, process flows, functional specifications, and related documentation 
• Ability to facilitate requirements workshops and solution design discussions 
• Experience supporting SDLC methodologies 
• Strong analytical, problem-solving, communication, and collaboration skills 
• Experience working with developers, testers, architects, and business stakeholders 

Preferred Qualifications

• Experience with telephony infrastructure or Unified Communications platforms 
• Familiarity with technical architecture diagrams and system integration concepts 
• Experience supporting enterprise technology transformation initiatives 
• Knowledge of requirements management and change control processes 
• Experience with wireframes, screen mockups, and UI documentation 

Success Factors

• Strong attention to detail and documentation quality 
• Ability to manage multiple priorities in a fast-paced environment 
• Excellent stakeholder management and facilitation skills 
• Proactive problem-solving mindset and commitment to successful delivery 

Ready to make an impact? Apply now and join us on our journey!

This is a remote position.