Business Sales Call Center Representative

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Business Sales Call Center Representative, you will have a monthly quota to sell, grow and manage an existing customer base, as well as acquire new business accounts within a defined market/territory. 

In this role you will be a key contributor in TDS’s overall strategy to grow, delight, and retain our small business customers.  You'll be responsible for generating sales of our products, services and promotions offered to our business customers and providing outstanding customer support.  Your role will be to identify, nurture, and close opportunities with both existing and new business customers. This includes, but is not limited to, contacting business accounts with contract renewals, retention, and identifying up-selling and cross-selling opportunities.

This position has a scheduled shift of Monday-Friday; 8:00am-5:00pm CST.

This position offers UNCAPPED commission!

You will work with both internal and external customers to increase business and create solutions that serve the best interests of both our customers and TDS.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Responsibilities

• Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls.
• Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations, (includes moves, adds and changes to the account) to ensure we retain customers and reduce market churn. 
• Grow existing account base through inbound/outbound calls and emails. Discuss with decision makers to uncover sales opportunities with new prospects and existing account base.  Serve as the resource for sales negotiation with existing small business accounts.
• Create proposals, write, and submit accurate and timely new orders following the established sales process.
• Respond and handle customer’s account incidents in a timely manner Customer follow-up on service orders and coordinate local technical teams and communicate with all other necessary teams as needed.
• Work within a team to handle projects that improves customer’s services Provide referrals to the outside and account management teams for our MIP suite of products.
• Maintain personal knowledge on product and service offerings (including new and upcoming services, products, and promotions), contact information, contact database(s), and activity and outcome reporting.

Qualifications

Required Qualifications

• 1+ years sales experience with individual monthly quotas.
• 1+ years customer service.
• Experience working with executives, business owners and decision makers via the telephone and e-mail.
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.

Other Qualifications

• Self-motivated and comfortable accepting responsibility for achieving defined sales targets.
• Strong communication and interpersonal skills, oral and written.
• Ability to establish and maintain excellent working relationships.
• Advanced sales and/or customer service skills a plus.
• Ability to adapt to rapid change and fast-paced environment while incorporating time management skills.
• Working knowledge of Microsoft suite of products, as well as SABRE, DESI, MetaSolv, Cobra, and all customer information systems.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.)

$19.43/Hr. - $29.15/Hr.