Business Process Strategist

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Strong cross functional collaboration skills, with the ability to work effectively with stakeholders and build relationships that support key priorities.
  • Ability to build trust and credibility through transparent communication, collaborative problem solving, reliable execution, and a commitment to helping teams understand both the “why” and “how” of change.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Excellent verbal, written, and digital communication skills, with demonstrated persuasiveness and the ability to influence diverse audiences.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Strong organizational change management capability, including stakeholder analysis, readiness planning, communication planning, resistance management, adoption support, and reinforcement strategies.
  • Process improvement and continuous improvement mindset, with the ability to identify waste, defects, handoff issues, control gaps, and opportunities for simplification or automation.
  • Analytical problem-solving skills, including root-cause analysis, data interpretation, KPI development, opportunity sizing, and translation of findings into actionable recommendations.
  • Process mapping and workflow documentation skills, with the ability to clearly represent current-state, future-state, dependencies, decision points, roles, and handoffs.
  • Creative and adaptive issue resolution skills, applying innovative approaches when addressing challenges.
  • Proficient in reporting, tracking, and analytical tools used to monitor program performance and budget adherence. 
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

Additional Job Requirements:

This is an intermediate level position within the discipline demonstrating broad knowledge and proficiency in areas of responsibility. Performs moderately complex tasks and job duties, receiving general instruction on routine work and new assignments. Works under moderate supervision with latitude for independent judgment. Supports higher level staff in implementing more complex projects. 

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor’s degree business administration, management, management information systems, or relevant field. *
• Minimum of four (4) years of experience in financial analysis, project management, change management, process improvement, or related background. *

Preferred: 

• Foundational knowledge of business analysis, process mapping, or change management concepts.
• Six Sigma/green belt certification.
• Certified project/program management credentials.
• Telecommunications experience.  
• Other relevant telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

• Position requires the ability to travel to locations across Alaska and the lower 48.
• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Virtual workers must comply with remote work policies and agreements.

Travel & Regulatory Requirements:

Employees are required to have compliant identification when traveling and/or access to regulated facilities. Employees must obtain and maintain the appropriate identification and, when required, successfully participate in and maintain eligibility through applicable background checks in accordance with contractual and federal requirements within ninety (90) days of hire, or within ninety (90) days of any applicable regulatory changes.