Business Process Analyst

Business Process Analyst (BPA)

Job Description

Position Title:  Business Process Analyst (BPA)

Organization: Oklahoma State Department of Health (OSDH)

Position Type: Contract Position
Hybrid. 3-4 days on site.
Rate: 70/Hr. on 1099
USC or GCs

Position Summary

The Business Process Analyst (BPA) will support the Oklahoma State
Department of Health (OSDH) Transformation Management Office (TMO) by providing
strategic initiative support, business process analysis and improvement,
performance management, and stakeholder coordination. The BPA will support the
planning, coordination, implementation, execution, monitoring, and completion
of finance-related strategic initiatives while ensuring consistency with OSDH
strategy, mission, commitments, and goals.

The BPA will manage assigned activities and deliverables within scope,
maintain effective stakeholder relationships, identify and help remove
barriers, and escalate risks or issues as needed to support successful
initiative outcomes.

Key Responsibilities

Business Process Analysis and Improvement

• Gather, analyze, and evaluate information related
  to agency business processes and standard operating procedures (SOPs).
• Identify inefficiencies and recommend
  improvements to standardize, streamline, and improve operations.
• Conduct gap analysis and root cause analysis and
  develop actionable recommendations to improve processes, systems, SOPs,
  workforce utilization, and management functions.

Strategic Initiative and Project Support

• Support the planning, coordination,
  implementation, execution, monitoring, and completion of finance-related
  strategic initiatives.
• Create, develop, and maintain project plans,
  milestones, action items, and other tools needed to achieve strategic
  initiative goals.
• Coordinate with initiative leads, sponsors, and
  stakeholders to maintain alignment on scope, timelines, deliverables, and
  expected outcomes.
• Identify blockers, risks, and issues; support resolution
  and escalate concerns when appropriate.

Feasibility, Risk, and Optimization Analysis

• Analyze and evaluate proposed business process
  changes before implementation.
• Conduct feasibility assessments and risk analyses
  and develop optimization strategies to support informed decision-making.
• Provide recommendations based on available data,
  process findings, stakeholder input, and operational requirements.

Performance Management and Reporting

• Develop and maintain performance management
  dashboards and reporting tools for strategic initiative leads, sponsors,
  and TMO leadership.
• Track and report key performance indicators
  (KPIs), milestones, risks, and initiative progress.
• Support clear, accurate, and timely communication
  of performance information to leadership and stakeholders.

Change Management

• Apply change management practices in accordance
  with agency and TMO guidance.
• Support stakeholder engagement, communication,
  readiness, and adoption activities associated with process, system, or
  operational changes.

Compliance and Documentation

• Ensure assigned activities and deliverables
  adhere to applicable federal, state, and agency requirements and
  documented guidelines.
• Develop and maintain clear process documentation,
  reports, recommendations, SOPs, and other materials necessary to support
  implementation and sustainability.

Facilitation and Stakeholder Engagement

• Lead and facilitate meetings, workshops,
  workgroups, and other collaborative activities, particularly when an
  independent or neutral facilitator is beneficial.
• Engage professionally with stakeholders at
  multiple organizational levels and support cross-functional collaboration.
• Communicate findings, recommendations, risks, and
  decisions clearly to technical and non-technical audiences.

Knowledge, Skills, and Abilities

• Experience with business process improvement,
  process analysis, Agile, Lean Six Sigma, project management, or related
  methodologies.
• Strong analytical, problem-solving, and
  decision-making skills, including the ability to evaluate complex
  information and develop practical recommendations.
• Ability to develop and use performance measures,
  dashboards, reports, and other tools to monitor progress and communicate
  results.
• Strong proficiency with Microsoft Office
  applications, including Excel, Word, PowerPoint, and Teams; experience
  with Power BI or similar reporting tools is beneficial.
• Excellent written and verbal communication skills
  with the ability to interact professionally with staff, leadership, and
  stakeholders at all levels.
• Strong organizational and time-management skills
  with the ability to manage multiple priorities, assignments, and
  deadlines.
• Ability to facilitate group discussions, build
  stakeholder alignment, and support resolution of cross-functional issues.
• Strong attention to detail and commitment to
  producing accurate, high-quality deliverables.

Preferred Qualifications

• Professional experience in business analysis,
  process improvement, project management, performance management, or a
  related field.
• Experience supporting strategic initiatives,
  organizational transformation, or enterprise-level improvement efforts.
• Experience working in government, public health,
  finance, or another regulated environment is preferred.
• Experience developing executive-level reports,
  dashboards, process maps, SOPs, or implementation documentation.
• Lean Six Sigma, project management, change
  management, business analysis, or related professional training or
  certification is preferred.

Key Success Factors

Successful performance in this position requires the ability to combine
structured analysis with practical execution. The BPA should be able to
understand current-state operations, identify improvement opportunities,
translate findings into actionable plans, coordinate stakeholders, monitor
performance, and help move strategic initiatives from planning through
implementation and completion.