BUSINESS OPERATIONS MANAGER, BEHAVIORAL HEALTH SERVICE LINE

Overview

BUSINESS OPERATIONS MANAGER, BEHAVIORAL HEALTH SERVICE LINE, West Plains, Missouri

 Signet Health, a national behavioral health management company, in collaboration with Ozarks Healthcare, is seeking an experienced healthcare business operations professional to support the financial sustainability, administrative performance, and strategic development of inpatient and outpatient behavioral health services, including the Neuropsychiatry Unit, Certified Community Behavioral Health Center (CCBHC), and Crisis Services Center (CSC).

Signet Health provides a competitive and comprehensive compensation and benefits package. The budgeted salary for this position is $125,000, based on experience.

The BH Business Operations Manager leads and coordinates financial management, revenue-cycle performance, business analytics, project management, grant administration, and operational performance improvement.

This is a nonclinical business and administrative position. The Manager collaborates with Ozarks Healthcare’s BHSL staff, including the Inpatient and CCBHC clinical, medical, operational, and administrative leadership but does not direct, supervise, evaluate, or make decisions regarding clinical services, clinical personnel, or patient care.

Primary Responsibilities:

Financial & Fiscal Management

• Coordinate development and monitoring of operating/capital budgets, forecasts, and variance analyses.
• Monitor revenue, expenses, margins, labor costs, productivity, and other financial indicators.
• Develop business cases, ROI analyses, and financial feasibility assessments for service line.
• Support financial reporting, reconciliation, and other financial activities.
• Identify financial risks and opportunities and provide recommendations to leadership.

Revenue Cycle & Reimbursement

• Monitor registration, charge capture, clean claims, denials, underpayments, accounts receivable, collections, authorizations, and revenue leakage.
• Coordinate revenue-cycle improvement initiatives with finance, coding, compliance, contracting, payer relations, and revenue-cycle teams.
• Evaluate payer and reimbursement changes for financial and administrative impact.
• Support financial modeling and reporting for value-based and alternative payment arrangements.

Performance Management & Analytics

• Develop and maintain scorecards for financial, revenue-cycle, access, scheduling, referral, capacity, productivity, grant, project, and other administrative measures.
• Establish standardized performance measures, reporting processes, and data-validation practices.
• Analyze trends, identify performance gaps, and provide actionable recommendations.
• Facilitate performance reviews and track approved improvement actions.
• Provide analytic support for administrative PI initiatives and required accreditation reporting. 

Project Management & Strategic Development

• Plan and coordinate approved business, IT, revenue-cycle, facility, and grant projects.
• Develop project scopes, timelines, milestones, responsibilities, and implementation plans.
• Monitor project performance, risks, barriers, deliverables, and outcomes.
• Conduct market, payer-mix, capacity, and financial analyses to support strategic planning.
• Prepare feasibility analyses and implementation plans for proposed growth initiatives.
• Coordinate administrative change-management and implementation activities.

Grants & Public Funding

• Identify and evaluate federal, state, local, foundation, and other funding opportunities.
• Coordinate grant applications, budgets, administrative requirements, and reporting.
• Monitor grant expenditures, deliverables, deadlines, funding restrictions, and performance.
• Support grant sustainability planning and identification of emerging funding opportunities.

Collaboration & Administrative Support

• Serve as a business liaison among BHSL and Ozarks Healthcare leadership and external partners.
• Provide clear financial, operational, project, and performance reports to leadership.
• Support administrative preparation for regulatory, accreditation, certification, payer, and grant reviews.
• Escalate clinical, patient-care, and clinical-performance matters to the respective clinical leader.

Requirements/Qualifications

Qualifications

• Bachelor’s degree in healthcare administration, business, finance, or related field required; master’s degree preferred.
• Minimum of five years of experience in healthcare business operations, financial management, revenue cycle, project management, performance analytics, grants, or related functions.
• Behavioral healthcare experience preferred.
• Experience with operating/capital budgets, financial analysis, revenue cycle, and performance management preferred.
• Demonstrated ability to manage cross-functional projects and translate financial and operational data into actionable recommendations.
• Experience with healthcare grants, public funding, prospective payment, cost reporting, or value-based reimbursement preferred.
• Strong analytical, communication, project-management, and collaboration skills.
• Proficiency with financial, EHR reporting, project-management, and business-intelligence applications.
• PMP, Lean Six Sigma, CHFP, CRCR, or comparable certification preferred. 

Signet Health provides a competitive and comprehensive compensation and benefits package. The budgeted salary for this position is $125,000, based on experience.