Business Development Representative
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Parks Automotive Group
Richmond, VA, US
Summary
The Business Development Representative is responsible for managing inbound and outbound calls while maintaining accurate records in the CRM system. They must effectively communicate with clients and the sales department to schedule appointments and meet individual performance goals.
Job Description
Job Details: Job Location: Parks Chevrolet Richmond - Richmond, VA, Position Type: Part Time, Education Level: Not Specified, Salary Range: Undisclosed, Job Shift: Day Shift, Job Category: Business Development, Job Responsibilities:
Engaging in all training directed by the BDC Manager
Follow the BDC scripts and guidelines on all inbound and outbound calls
Ensuring that all calls presented are answered promptly and professional
Developing proficiency with all features of the BDC CRM Software and associated products
Ensuring that all information entered into BDC systems is consistent and accurate
Maintaining knowledge of coupons, direct mail pieces, all sales advertising, and inventory throughout the company and its OEMs
Maintain current knowledge of schedules of personnel throughout the dealerships
Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures
Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager
Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up, and Task list calls) are made in a timely and effective manner
Consistently meet the daily guidelines set for a number of set appointments, appointment shows, and outbound calls
Maintain the essential communication link between the client and the dealership
Ensure that all communications to and from the client and to and from the sales department are passed on effectively and quickly
Qualifications: Job Qualifications:
Proficient in Microsoft Office and Google Docs
Dealership and call center experience preferred
Willing to engage in ongoing training
Ability to read and comprehend instructions and information.
Skilled at building positive relationships over the phone or via email
Professional personal appearance.
Excellent communication skills.
Must possess strong organizational skills, time management skills, and the ability to multitask
Demonstrates the ability to interact effectively with dealer personnel at all levels
Maintains a professional code of conduct at all times.
Perform other duties as assigned
At Parks Automotive Group, a promise is more than words. It’s a commitment to our valued customers and a way of life for our employees.
• We promise to deliver efficient service that responds to customers’ needs in a timely manner, ultimately saving them time and money.
• We promise to communicate openly, displaying fairness and honesty in every interaction.
• We promise to do what we say we’re going to do when we say we’re going to do it. And if we ever fall a little short of this standard, we promise to make things right.
We promise to do better, to be better, every day.
That’s the Parks Promise.
Founded
1967
Company size
201-500 employees
Industry
Motor Vehicle Manufacturing
Org type
Privately Held
Headquarters
Kernersville, North Carolina
At Parks Automotive Group, a promise is more than words. It’s a commitment to our valued customers and a way of life for our employees.
• We promise to deliver efficient service that responds to customers’ needs in a timely manner, ultimately saving them time and money.
• We promise to communicate openly, displaying fairness and honesty in every interaction.
• We promise to do what we say we’re going to do when we say we’re going to do it. And if we ever fall a little short of this standard, we promise to make things right.
We promise to do better, to be better, every day.
That’s the Parks Promise.
Founded
1967
Company size
201-500 employees
Industry
Motor Vehicle Manufacturing
Org type
Privately Held
Headquarters
Kernersville, North Carolina
