Business Development Coordinator
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Anderson Auto Group - Cockeysville, MD
Cockeysville, MD, US
Summary
The role involves managing customer inquiries via phone, email, and chat to schedule sales appointments. It also requires providing initial product and financing information while utilizing a CRM system for lead tracking.
Job Description
At Anderson Automotive Group, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within. We want to help your career but we don't want your personal life to take a hit because of it. Daily life at Anderson Automotive Group is the best in the business and we're sure you'll see why! When you come to work for us, you can look forward to these added benefits and employee perks!
Benefits:
- Medical/Dental/Vision
- Short/Long-term Disability
- Life Insurance
- FSA Account
- 401k with Co Match
- Onsite cafe
Responsibilities
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Multi-Franchise Automotive Dealership with 2 locations and a stand-alone Collision Center.
Mission Statement -
To earn our customer’s trust and loyalty by treating them like members of our family. Anderson employees will work together as a team, always acting with integrity and enthusiasm to deliver the best automobile sales, service, or collision center experience to our valued customers.
Core Values -
Integrity – Always behave ethically and honestly.
Respect – Be considerate of the wants and needs of customers and fellow employees.
Enthusiasm – Have passion to come to work and to do things right.
Gratitude – Understand that our customers mean everything, and always show them our appreciation.
Joy – Foster an upbeat environment that employees and customers will enjoy.
Innovation – Seek to grow and continuously improve as a company and as an individual. Never be complacent and always look for ways to become better.
Founded
1919
Company size
51-200 employees
Industry
Retail Motor Vehicles
Org type
Privately Held
Headquarters
COCKEYSVILLE, MD
Multi-Franchise Automotive Dealership with 2 locations and a stand-alone Collision Center.
Mission Statement -
To earn our customer’s trust and loyalty by treating them like members of our family. Anderson employees will work together as a team, always acting with integrity and enthusiasm to deliver the best automobile sales, service, or collision center experience to our valued customers.
Core Values -
Integrity – Always behave ethically and honestly.
Respect – Be considerate of the wants and needs of customers and fellow employees.
Enthusiasm – Have passion to come to work and to do things right.
Gratitude – Understand that our customers mean everything, and always show them our appreciation.
Joy – Foster an upbeat environment that employees and customers will enjoy.
Innovation – Seek to grow and continuously improve as a company and as an individual. Never be complacent and always look for ways to become better.
Founded
1919
Company size
51-200 employees
Industry
Retail Motor Vehicles
Org type
Privately Held
Headquarters
COCKEYSVILLE, MD