Business Applications Engineer

Job Title: Business Applications Engineer

Group/Team: Information Technology Shared Services

Reports to: Director, Business Applications

Location: Remote

Employment Type: Full-time, Salaried

Travel Requirements: <10%

WHO WE ARE

The Opus Group is a purpose-built network of leading marketing agencies that deliver world-class experiential, event, and brand solutions. The Opus Group’s industry-renowned, highly-awarded agencies, including Opus Agency, MAS, and Verve, provide scalable, end-to-end solutions designed to drive action and impact. With a global footprint and specialised expertise, The Opus Group partners with over 70 global companies, including the world’s most influential brands.

WHAT WE ARE LOOKING FOR

The Business Applications Engineer will help expand the Business Applications team’s capacity to deliver scalable, well-governed technology solutions across a growing global enterprise application portfolio. This role will partner with internal technology and operational stakeholders, as well as external delivery partners, to drive solution delivery, requirements analysis, and platform governance. The position connects delivery work back to business priorities, operational needs, and established platform standards.

We’re looking for someone who brings strong enterprise systems experience, solution development skills, and a proactive approach to working across both technical and non-technical audiences. They should be comfortable navigating complexity, identifying risks early, and delivering practical, scalable outcomes.

YOU SHOULD HAVE

• 2–4+ years of hands-on technical experience with Salesforce within an enterprise business application environment.
• Demonstrated experience configuring, executing, and enhancing solutions within Salesforce, including declarative automation, data modeling, security controls, and managed packages.
• Conceptual understanding of the Salesforce technical landscape (e.g., Apex, Lightning Web Components, etc).
• Experience gathering and analyzing business requirements, then translating them into actionable delivery work.
• Direct involvement working with external vendors, consultants, or implementation partners.
• Strong organizational, problem-solving, and communication skills.
• Ability to identify risks, gaps, and dependencies and communicate them clearly to technical stakeholders.
• Ability to work effectively across technical and non-technical teams in a fast-paced, evolving environment.

ESSENTIAL RESPONSIBILITIES

• Design, build, and deploy scalable solutions within the Salesforce platform and its native applications, including Sales, Service, and Professional Services (Certinia) Clouds, driving hands-on engineering efforts from initial technical design through to deployment and optimization.
• Partner with business stakeholders and other technology teams to understand needs, analyze requirements, shape them into clear, actionable delivery tasks, and execute the work.
• Work closely with external delivery partners, maintaining alignment of solution approach and execution with delivery expectations and established governance guardrails.
• Support cross-functional solution delivery efforts involving enterprise applications, middleware configuration, and other operational platforms that interact with or impact the Salesforce ecosystem, focusing on data mapping and solution alignment.
• Identify risks, gaps, dependencies, and misalignment early, escalating concerns with clear context and recommendations.
• Apply established standards and best practices related to architecture, security, integrations, documentation, and release readiness.
• Participate in business and technical working sessions, representing the Business Applications team in discussions related to delivery, requirements, and operational impact.
• Support testing facilitation, deployment and release activities, issue triage, and post-launch stabilization.
• Create and maintain practical documentation, including requirements, process flows, solution notes, decision records, and support materials.
• Contribute to “Run the Business” activities as needed, including troubleshooting support, analysis, and system maintenance.
• Collaborate effectively across technology, operations, services delivery, and external partner teams to achieve successful delivery outcomes.

COMPETENCIES

• Strong analytical thinking and problem-solving skills.
• Clear written and verbal communication across technical and non-technical audiences.
• Adept at navigating complex, evolving priorities in a fast-paced environment.
• Steady execution across overlapping projects and delivery timelines.
• Relationship-building and collaboration across teams and external partners.
• Proactive identification and escalation of risks, gaps, and dependencies.
• Recognizes opportunities to contribute and acts on them with appropriate ownership and follow-through.
• Innate curiosity and a drive to engage with new or transforming processes, technologies, and frameworks.

WHAT YOU CAN EXPECT IN RETURN

• Full time position
• Opportunities for growth and development
• Health & Dental Insurance (choice of plans)
• 100% Employer paid short-term disability and life insurance
• Opportunity to elect additional life insurance and LTD insurance at employee expense
• Paid parental leave
• Opportunity to contribute pre-tax dollars to flexible spending accounts
• 401(K) with employer match
• Remote working flexibility
• Generous time off

HOW WE’LL TAKE CARE OF YOU

Our job titles may span more than one career level. The starting salary for this role is between $85,000 and $95,000. Our salary ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future.

NOT SURE IF YOU SHOULD APPLY?

Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At The Opus Group we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset.

PHYSICAL REQUIREMENTS

Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

OTHER DUTIES AND ACKNOWLEDGEMENT

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

The Opus Group does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.