Business Analyst – Microsoft Dynamics 365 CRM
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SBS
Seattle, WA, US
Summary
The Business Analyst will lead requirements gathering workshops and stakeholder interviews, create business process maps, and document various requirements. They will also support Dynamics 365 configuration, workflow design, and testing activities.
Job Description
Business Analyst – Microsoft Dynamics 365 CRM
Hourly Rate: $65-$75 an hour on w2
About the Role
We are seeking an experienced Business Analyst with strong Microsoft Dynamics 365 CRM expertise to help organizations transform customer engagement, case management, and business processes. This role works closely with business stakeholders, technical teams, and project leadership to gather requirements, map processes, and ensure successful delivery of Dynamics 365 solutions.
Responsibilities
- Lead requirements gathering workshops and stakeholder interviews
- Create business process maps (current state and future state)
- Document business, functional, and technical requirements
- Develop user stories, use cases, and acceptance criteria
- Perform fit-gap analysis and recommend solution approaches
- Support Dynamics 365 configuration, workflow design, and testing activities
- Create and maintain requirements traceability matrices
- Coordinate User Acceptance Testing (UAT)
- Support training, adoption, and business readiness activities
- Collaborate with project managers, solution architects, and development teams throughout delivery lifecycles [Business_A...namics CRM | Word]
Qualifications
- 5+ years of Business Analyst experience
- Experience with Microsoft Dynamics 365 CRM/Customer Engagement solutions
- Experience with requirements elicitation, process improvement, and documentation
- Strong stakeholder management and communication skills
- Experience supporting UAT, training, and go-live activities
- Utility, public sector, or customer service industry experience preferred
Preferred Skills
- Dynamics 365 Customer Service
- Power Platform (Power Automate, Power Pages, Power Apps)
- Agile and Waterfall methodologies
- Contact center or customer service transformation experience
- Business process re-engineering expertise
SBS Consulting- Business Consulting for the Industry "We lead and inspire the industrial market with our modern and disruptive way of thinking." SBS Consulting makes medium-sized industrial companies reach their full potential by unlocking opportunities. We provide consultancy to help our clients successfully grow their businesses through sustainable sales, knowledge, and innovation. "Consulting towards results" Our goal is to make industrial companies sharper, smarter and a better version of themselves. We strongly believe that consulting is more than giving advice, that’s why we offer a lot of different services, all aligned with the business’ needs or goals. You can consider us as your trusted partner and benefit from our extensive experience and large international network of industrial connections. With our high level of motivation, customer-oriented thinking and acting, we strive for the best results, in the fast possible way. "Innovative thinking" With our open mind and connection–focused communication, we always challenge the established thinking. The world is changing fast as new technologies impact on the industry and international trading in general. The set rules and known factors will not always apply and that’s why we think outside the box.
Founded
2021
Company size
1,001-5,000 employees
Industry
Staffing and Recruiting
Org type
Privately Held
Headquarters
Paris, Ile-de-France
SBS Consulting- Business Consulting for the Industry "We lead and inspire the industrial market with our modern and disruptive way of thinking." SBS Consulting makes medium-sized industrial companies reach their full potential by unlocking opportunities. We provide consultancy to help our clients successfully grow their businesses through sustainable sales, knowledge, and innovation. "Consulting towards results" Our goal is to make industrial companies sharper, smarter and a better version of themselves. We strongly believe that consulting is more than giving advice, that’s why we offer a lot of different services, all aligned with the business’ needs or goals. You can consider us as your trusted partner and benefit from our extensive experience and large international network of industrial connections. With our high level of motivation, customer-oriented thinking and acting, we strive for the best results, in the fast possible way. "Innovative thinking" With our open mind and connection–focused communication, we always challenge the established thinking. The world is changing fast as new technologies impact on the industry and international trading in general. The set rules and known factors will not always apply and that’s why we think outside the box.
Founded
2021
Company size
1,001-5,000 employees
Industry
Staffing and Recruiting
Org type
Privately Held
Headquarters
Paris, Ile-de-France
