Business Analyst - Billing

Business Analyst - Billing - Monday to Friday, 8:00 AM to 5:00 PM

Pay range: 66,400/yr+

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Work cross regionally with BSS team and regional analysts to support billing initiatives for Enterprise accounts.
• Manipulate, analyze, and interpret large amounts of data using Access, Excel, SQL.
• Automate processes and reports.
• Recognize inefficiencies in processes related to Enterprise accounts (operational or technical)
• Develop solutions to address billing issues.
• Pull ad hoc reports from various billing systems.
• Perform data validation to ensure accuracy and quality.
• Data mining for advanced analysis of data presented in reports for management.
• Recommend solutions to decrease bad debt and increase cash for receivables for laboratory tests.
• Provide feedback to Senior Management regarding contractual issues impacting Revenue Services
• Collaborate with other business units and departments on analysis projects.
• Responsible for helping meet company and regional expectations/SLA targets.
• Analyze and interpret reports on metrics associated with goals and objectives.
• Pursue continual improvement of quality and efficiencies in functional areas
• Responsible for developing strategies to promote employee engagement and improve employee satisfaction.
• Prepare and present project status, various metrics, data/business analysis to Quest partners and Optum senior management. 
• Forecasting financial impacts for Quest partners related to Enterprise accounts. 
• Provide input to internal and external stakeholders to drive effective business plan and sales strategy development.

• Conduct deep dive program reviews with relevant internal and/or external stakeholders to identify opportunities for continuous improvement.

• Utilize relevant systems and tools to identify and/or test opportunities for efficiency improvements.

• Review and assign projects/initiatives as well as participate in Kaizens and process improvement initiatives. 

• Provide mentoring to other Analysts.

Qualifications

Required Qualifications:

• 6+ years of related experience in revenue cycle management with some leadership experience in a healthcare environment.
• 4+ years of business or data analysis experience
• Experience in creating business requirement documents, project plans, and presentations.
• Adaptable and flexible with the ability to accept, create and manage change.
• Proven ability to positively influence staff to drive results in achieving goals and objectives.
• Previous experience implementing cross-functional initiatives.
• 20% travel requirement as needed and flexible work schedule to support business needs.

• Advanced Excel and Access skills with programming knowledge using SQL.

• Must reside near a Quest Diagnostics Laboratory site or Norristown, PA
• Must be available to start workday by 8:00am EST.
• Able to work Overtime as needed.

Preferred Qualifications:

• Experience in client/Enterprise account billing

• Experience with insurance health plans or HMOs

• Ability to work to a consistent high standard under pressure.

• Ability to work in a fast-paced environment and adapt to ever changing priorities.

• High degree of accuracy and attention to detail

• Demonstrate problem-solving and strong analytical skills.

• Ability to multitask on multiple small to complex projects / tasks and meet deadlines.

• Willingness to undertake additional responsibilities as required.

• Self-motivated, able to work in a team, and demonstrates the ability to work independently.

• Demonstrated ability to clearly communicate complex issues to all levels of management.

• Excellent organizational, interpersonal, and communication (written and verbal) skills.

• Bachelor’s Degree in a STEM major or higher education

• Experience with high volume revenue cycle operations

• Knowledge of Quest systems like BFE, QBS systems, Order to cash business process is a plus.

• Certifications in Project Management, Six Sigma principles.

Telecommuting Requirements:

• Required to have a dedicated work area established that is separate from other living areas and provides information privacy.
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location where Quest Diagnostics approved high-speed internet connection or leverage an existing high-speed internet connection.