Business Analyst

Salary: Starting at $120,000 (DOE)

Location: Preferred Greater Phoenix, AZ - Remote in other approved locations 

We are seeking a Business Systems Analyst to play a critical role in our consulting practice, bridging the gap between business needs, technology solutions, and sales enablement. This role requires a blend of business analysis, product ownership, solution envisioning, and internal consulting to drive successful client engagements and help our sales teams position our solutions effectively.

Key Responsibilities

Client Engagement & Business Analysis

• Act as a Business Systems Analyst, leading requirements gathering sessions with clients to define solution needs, business processes, and technical requirements.
• Translate business requirements into functional specifications and user stories for development teams.
• Conduct stakeholder interviews, workshops, and process mapping to ensure solutions align with business goals.

Product Ownership & Solution Development

• Function as the Product Owner for client solution development projects, ensuring solutions meet business and technical objectives.
• Collaborate with development teams to manage backlogs, define priorities, and oversee the solution lifecycle.
• Work closely with clients throughout the development process to validate requirements and ensure successful solution delivery.

• Lead solution validation activities, including test strategy development, test case creation, User Acceptance Testing (UAT) facilitation, defect triage, and go-live readiness reviews to ensure delivered solutions meet business and technical requirements.

Consulting & Solution Ideation

• Guide clients in solution envisioning, helping them explore opportunities for automation, digital transformation, and AI-driven efficiencies.
• Provide strategic recommendations on technology adoption, business process optimization, and solution feasibility.
• Lead discovery sessions to identify high-value use cases and develop roadmaps for client solutions.

Sales Enablement & Practice Advocacy

• Serve as the primary educator and advisor to Account Executives and Pre-Sales teams on how to effectively sell our consulting practice to prospective clients.
• Develop and deliver training, playbooks, and messaging frameworks to support sales efforts.
• Assist in crafting compelling value propositions, proposal content, and demonstrations to showcase our capabilities.

Project Management Collaboration

• Work closely with project managers to align project delivery with client expectations, manage timelines, and ensure resource coordination.
• Provide project managers with technical insights to support project planning and risk mitigation.

Technical Expertise and Continuous Learning

• Stay current with industry trends, emerging technologies, and competitor offerings to provide innovative solutions and maintain a competitive edge.

Post-Sales Support and Client Training

• Provide post-implementation support, including conducting training sessions, developing user documentation, and offering ongoing assistance to ensure clients derive maximum value from the solutions.

• Develop end-user training programs, adoption materials, quick reference guides, and educational content to support successful organizational change and long-term solution adoption.

Solution Portfolio & Product Ownership

• Act as the Product Owner for MicroAge solution templates, ensuring offerings are well-defined, documented, and aligned to market demand.
• Maintain and continuously improve solution templates, discovery artifacts, implementation accelerators, training content, and supporting documentation.
• Partner with practice leaders, architects, and delivery teams to ensure solutions remain technically relevant, repeatable, scalable, and commercially viable.
• Validate that solution offerings are sales-ready, including pricing guidance, deliverables, value propositions, presentations, demonstrations, and supporting collateral.
• Drive the lifecycle management of solution templates from ideation through launch, adoption, enhancement, and retirement.

Qualifications & Experience

• 3+ years of experience in a Business Systems Analyst, Solution Consultant, Product Owner, or related role.
• Strong experience with requirements gathering, stakeholder management, and solution design.
• Knowledge of Power Platform, Microsoft 365, Microsoft Copilot and Microsoft Purview is highly desirable.
• Excellent communication and facilitation skills, with the ability to engage both business and technical audiences.
• Experience working in pre-sales, consulting, or solution envisioning is a plus.
• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200), preferred.