Burlington Subaru Loaner Vehicle Coordinator
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Hoffman Auto Group
NJ
Summary
The Loaner Vehicle Coordinator is responsible for maintaining the service loaner fleet, including cleaning, fueling, and ensuring vehicles are in safe operating condition. They also manage loaner documentation, coordinate availability with service advisors, and perform physical inspections of returned vehicles.
Job Description
Job DetailsJob Location: Burlington, VT 05401Salary Range: $45,000.00 - $60,000.00 Salary/yearRole Purpose
Responsible for the maintenance of the service loaner fleet.
Leadership
This position does not lead others.
Core Accountabilities
Ensure proper documentation to include drivers license, insurance card and fuel payment credit card if applicable, is received and maintained in the dealership and a signed loaner contract is sent to or provided to every client when a vehicle is loaned out.
Provides availability data to Service Advisor or Cashier to assist with scheduling as well as updating and monitoring scheduler to ensure loaner capacity is accurate each day.
Ensures each vehicle loaner is cleaned, fueled and in safe operating condition prior to loan-out including any and all maintenance is performed by Service Dept. All dealer plates. Performs a physical inspection of vehicles as they are returned, noting any damage or maintenance required.
QualificationsCompetencies and Qualifications
1. High School Diploma
2. 1-2 years’ experience in a customer service orientated environment preferred
3. Can adapt and embrace change with an internal and external customer centric mindset
4. Act as an advocate for teammates and have a strong commitment to technology advancement
5. Possesses effective communication skills: oral, written, listening.
6. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
In 1921, Hoffman Auto Group was founded by brothers Israel and Barney Hoffman with the acquisition of a Ford franchise in New Hartford, Connecticut. After over 100 years and with the third and fourth generations leading the company, Hoffman is regarded as one of the most successful family-owned businesses in Connecticut with locations in East Hartford, Avon, New London, and Waterbury. In 2025, the company celebrated its first expansion outside of Connecticut with the acquisition of two dealerships in Burlington, Vermont.
Hoffman is committed to delivering exceptional customer experience and driving innovation in the industry through its 11 brands: Audi, BMW, Ford, Honda, Hyundai, Genesis, Lexus, Lincoln, Porsche, Subaru, and Toyota. The company employs over 600 employees and consists of sales, service, and parts, two state-of-the-art collision centers, and in-house training and advancement, business development, and marketing.
In addition to setting new standards of excellence and service for both customer experience and employee culture, the company demonstrates a robust commitment to the community through its philanthropy.
Founded
1921
Company size
501-1,000 employees
Industry
Retail Motor Vehicles
Org type
Privately Held
Headquarters
East Hartford, CT
In 1921, Hoffman Auto Group was founded by brothers Israel and Barney Hoffman with the acquisition of a Ford franchise in New Hartford, Connecticut. After over 100 years and with the third and fourth generations leading the company, Hoffman is regarded as one of the most successful family-owned businesses in Connecticut with locations in East Hartford, Avon, New London, and Waterbury. In 2025, the company celebrated its first expansion outside of Connecticut with the acquisition of two dealerships in Burlington, Vermont.
Hoffman is committed to delivering exceptional customer experience and driving innovation in the industry through its 11 brands: Audi, BMW, Ford, Honda, Hyundai, Genesis, Lexus, Lincoln, Porsche, Subaru, and Toyota. The company employs over 600 employees and consists of sales, service, and parts, two state-of-the-art collision centers, and in-house training and advancement, business development, and marketing.
In addition to setting new standards of excellence and service for both customer experience and employee culture, the company demonstrates a robust commitment to the community through its philanthropy.
Founded
1921
Company size
501-1,000 employees
Industry
Retail Motor Vehicles
Org type
Privately Held
Headquarters
East Hartford, CT
