Building Materials Customer Service Associate

The Customer Service position is responsible for providing accurate product knowledge, quality and excellent customer service to customers.  This position will be scheduled 15-25 hours/week and should have open availability for days, evenings and weekends.

Essential Functions:

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.
• Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
• Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.
• Become well educated in the product lines available to GHC. Seek continued education on changes to available product lines. Stay educated on industry trends.
• Utilize various software available to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for new homes, business, outbuildings, and additions.
• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
• Thoroughly explain Special Orders to customers. Require their sign off before placing any purchase orders.
• Order product in correct color, size and quantity from the vendor. Immediately inform vendor and Sales Manager of discrepancies or other issues with orders. Process returns to vendors and follow up to ensure credits are issued.
• Ensure that all product is invoiced before leaving the store.
• Research credits, returns, and late payments as needed.
• Follow-up with customer from quote to project completion.
• Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
• Help out in the lumber yard as needed.
• Complete cycle counts as required.
• Update prices as assigned.
• Opening and closing store as assigned.
• Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Help out in other departments as necessary.
• Follow all company policies and procedures.
• Other duties as assigned.

Supervisory Responsibility: This position does not currently manage any direct employees.

Work Competencies:

• Customer Service
• Teamwork
• Attention to detail
• Communication

Physical Demands:
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

• Prolonged periods of standing and walking throughout the day.
• Must be able to lift up to 20 lbs at times.

Position Type and Expected Hours of Work:
This is a part-time position, scheduled 15-25 hrs/week. Days and hours of work vary. Must be available to work days, evenings and weekends.

Required Education and Experience:

• High School Diploma or GED
• 2+ years of customer service experience
• 1+ years of retail job experience
• building materials knowledge required

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.