BRU Team Member

Description

KEY OBJECTIVE(S):

Babies"R"Us team member will work regularly and engage with Guests to find and sell products that match their needs.

PRIMARY RESPONSIBILITIES

Guest Service: Babies"R"Us team member will be familiar and practice STAR when interacting with our Guests.

• Smile - Provide a friendly interaction with our Guests;
• Talk -Engage our Guests by asking them "What you can help them find"
• Approach -Approach and engage all Guests by Greeting and Assisting them and address their needs.
• Rapid - Provide a quick response to address their needs.

Creating an Animated, Appealing Environment

• Lead by example in modeling energetic and engaging Customer service behaviors
• Demonstrating teamwork
• Embracing new products and selling techniques with a positive attitude
• Coaching peers in anticipating customer needs, encouraging purchase and in creating a store atmosphere that is fun!
• Flawlessly executing merchandising standards and marketing events

Providing Leadership

• Supporting the team in building and maintaining a store culture of continuous growth by holding yourself accountable for demonstrating Customer-centric selling behaviors and for individual sales contributions
• Building team morale by celebrating successes
• Partner in new-hire onboarding and in ensuring all team members have the information they need to create a fun in-store experience
• Ensure day-to-day operations including opening/closing store protocols are completed to GO! BRU standard

Analyzing the Business

• Understanding how to assess KPIs and link them to behaviors to make real-time decisions r.e. coaching others
• Quantitatively link the consistent delivery of the Customer experience to the achievement of sales goals
• Clearly and concisely share learnings with Home Office partners, always communicating with a solution-oriented mindset:
• Customer insights regarding product assortment
• Constructive feedback regarding in-store Events and/or visual merchandising/ product presentation

Running a Safe, Profitable and Entertaining Store

• Ensuring all team members remain updated on company policies and store promotions and are competent in maximizing resources to improve Customer and Associate experiences
• Consistently protect company assets through:
• Loss Prevention training and maintaining Loss Prevention protocols
• Maintaining safety standards
• Following company policies
• Managing store supply inventory
• Fill merchandise: Stock shelves at a rate of 20 cartons per hour. Replenishing a shelf, bin or pegged area with stock and transporting merchandise by hand. This also includes picking up loose pieces of merchandise from the floor.
• Remove cardboard: Remove empty cases from the sales floor to the designated discard area, usually in the storeroom. Uses baling machine to consolidate boxes.
• Assist in maintaining a well-stocked and neat store appearance.
• Apply shelf. Manually placing shelf labels on lip below merchandise or scanner peg hooks.
• Box cutter usage: The safe operations of a blade-type instrument designed for opening cased merchandise, as well as returning blade to its non-operational position when not in use.
• Assist when needed to replenish items that are identified as not being on the selling floor.
• Understand and process multichannel functions GFS, GFS ASP, SOS, Layaway and ISPU).
• Return merchandise to the storeroom: Taking merchandise that could not be stocked at the time to the storeroom, transporting either by hand or by flat cart or U-boat.
• Understand basic merchandising protection standards, PORT, key item facing, SFIS.
• Merchandise search: Physical search for merchandise either cased in the storeroom or on perimeter or gondola overstocks.
• Stock inquiries: Telephone calls from Guests inquiring about whether a particular item is in stock.
• May be asked to work in multiple departments to help Guests and the store team to achieve daily results.
• Be familiar with all services offered by Babies"R"Us brands and drive for results when selling these products (e.g., R Rewards, Buyer Protection Plans, R US Credit Cards, etc.)

Requirements

Qualification/ Basic Job Requirements:

• Must be at lease 17 years of age
• Genuine care for customers and a sense of curiosity to learn about their needs
• Previous retail experience is preferred
• Previous cash handling experience preferred
• Previous guest service experience preferred
• Basic knowledge of computers preferred
• Ability to communicate clearly and effectively with guests
• Ability to communicate clearly and effectively with supervisory staff and buying office
• Basic math skills
• Point of Sale experience preferred
• Interpersonal skills -- working alone and with a team
• Enthusiasm for working in a fun environment and an overall sense of playfulness
• Ability to work a flexible schedule to meet the needs of the business, including but not limited to holidays, nights, and weekends
• Ability to manage a sales floor by delegating tasks effectively, ensuring the sales floor remains appropriately stocked and visually merchandised stocked, Associates are Customer-focused and store atmosphere is reflective of Go!/BRU.

Physical and Mental Requirements/Work Environment:

The following are the physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, Go! Retail Group may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

_ Color Perception (Red, Green, Amber)

X Seeing

X Clear Speech

X Touching

X Hearing/Listening

X Finger

X Hand

X Dexterity

X Climbing

_ Ability to Mount and Dismount Forklift/Truck

X Pushing/Pulling

X Lifting (up to 30 pounds)

X Carrying (up to 30 pounds)

X Ability to move distances within and between locations/offices

X Standing for long periods of time

X Reading-Simple

X Reading - Complex

X Writing- Complex

X Writing-Simple

X Basic Math Skills

X Analysis/Comprehension

X Judgment/Decision Making

X Clerical

X Shift Work

X Works Alone

X Works with others

X Verbal Contact w/Others

X Face-to-Face Contact

X Inside

_ Noise

X Electrical Equipment

X Moving Objects

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties and skills required of employees in this position.

This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.

Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.