Brokerage Analyst - P2522 - NH3066

Job Description:

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.  

Find out more at: www.gouspack.com 

At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more! 

USPack’s Benefits for Full Time positions include: 

• 401(K) 

• Health Insurance 

• Disability/Life Insurance 

• Paid Time Off (PTO) 

• Paid Holidays 

USPack’s Benefits for Part Time positions include: 

• 401(K) 

• Paid Sick Time 

The Brokerage Analyst supports the Truckload Operations Manager in the day-to-day execution, coordination, and performance management of truckload operations. This position is responsible for dispatching truckload freight, maintaining operational boards and systems, communicating with brokers and contractors, and ensuring loads are executed efficiently, compliantly, and profitably.

The role serves as a key operational bridge between dispatch, contractors, brokers, and management, handling real-time issues while supporting reporting, tracking, margin oversight, contractor utilization, and continuous improvement initiatives.

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Dispatcher Essential Job Duties and Responsibilities:

• Dispatch and coordinate truckload freight to approved contractors and broker carriers to ensure on-time pickup and delivery performance.
• Assign loads based on contractor capacity, service requirements, compliance considerations, contractor performance history, and cost efficiency.
• Monitor all active loads for service risks, delays, missed appointments, equipment issues, detention, layovers, rate discrepancies, compliance concerns, or other service-impacting events, and take corrective action as needed.
• Maintain and manage truckload operational boards and tracking systems, ensuring real-time accuracy of load status, assignments, pickup and delivery times, rates, service notes, and completion status.
• Track, document, and validate load execution details, service outcomes, service failures, cost overruns, margin-impacting events, and operational exceptions.
• Serve as the primary point of contact for truckload execution, fielding inbound and outbound communication from brokers, contractors, and internal stakeholders.
• Communicate proactively with brokers and contractors to provide service updates, resolve execution issues, and manage service exceptions.
• Investigate and assist in resolving freight discrepancies, including detention, layovers, missed appointments, service failures, freight claims, billing variances, and documentation support.
• Escalate unresolved or high-risk issues to the Truckload Operations Manager with clear context, supporting documentation, and recommended next steps.
• Ensure compliance with company policies, DOT requirements, and customer service standards during all load execution activities.
• Monitor broker utilization and contractor performance to support efficient capacity usage, reduction of empty miles, and overall service reliability.
• Compile and analyze performance reporting, including volume, margin, service metrics, contractor utilization, and cost controls; identify service risks and performance trends; and support KPI reviews, audits, and compliance initiatives related to contractor and broker operations.
• Collaborate with dispatch, warehouse, customer teams, operations, and leadership to align execution timelines and support continuous improvement initiatives.
• Support updates to operational boards, tracking tools, documentation standards, and standard operating procedures as needed.
• Perform other duties as assigned.

Knowledge/Skills/Abilities Requirements:

• Strong understanding of truckload transportation operations, dispatch processes, carrier capacity management, and broker execution workflows.
• Working knowledge of load lifecycle management, including dispatch, in-transit monitoring, delivery confirmation, billing validation, and closeout procedures.
• Ability to manage real-time execution in a fast-paced, high-volume environment while balancing multiple priorities and deadlines.
• Strong verbal and written communication skills with brokers, contractors, internal stakeholders, and leadership.
• Ability to professionally manage service exceptions, escalation scenarios, and operational issue resolution.
• Strong analytical skills with the ability to interpret operational data, identify trends, assess margin impact, and recognize service or utilization risks.
• High level of attention to detail and operational accuracy, particularly related to load documentation, rate verification, and system updates.
• Ability to identify recurring service issues and contribute to process improvement and operational efficiency initiatives.
• Proficient computer skills, including MS Word, Excel, transportation management systems, load tracking platforms, and operational reporting tools.
• Ability to maintain accurate real-time operational boards and tracking systems.
• Understanding of DOT compliance standards and transportation service requirements.
• Strong organizational skills with the ability to manage documentation for freight claims, billing disputes, and compliance reviews.
• Flexibility to work evenings, weekends, and holidays as needed to support delivery operations.

Education/Experience/Certificates/Licenses Requirements:

• Associate’s or Bachelor’s degree in Business, Supply Chain, Logistics, Transportation, or a related field preferred.
• 2 to 4 years of experience in truckload operations, dispatch, brokerage support, carrier management, or transportation coordination required.

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Shift Days: Monday through Friday

Shift Hours: 8am to 5pm (Available to work extra hours, weekends, and holidays preferred.)

Work Location: Remote

Payrate: $75,000

At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.  

We are: 

Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.

Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion. 

Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success. 

Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it. 

Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible. 

If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at:  Recruiting(AT)gouspack.com