Breakfast Attendant (Embassy Suites Brier Creek- Raleigh, NC)

Job Details: Job Location: RALHAM - Raleigh, NC, Position Type: Part Time, Salary Range: Undisclosed, Job Shift: Day, POSITION SUMMARY:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!
The Breakfast Attendant’s primary responsibility is to Set up and break down each morning's complimentary breakfast buffet, ensuring buffet items such as fruits, breads, cereals and bakery items remain well-stocked, maintaining the safety and appearance of the buffet area and cleaning the area in preparation for the next day. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
 
The Breakfast Attendant must understand that they are a part of a larger food & beverage department, and their work reflects not only the department but the entire hotel team, Embassy Suites and Hilton Worldwide brands in general.  Present a professional and properly uniformed appearance.  Meet department guidelines for attendance and punctuality.  Demonstrate personal integrity.
 
ESSENTIAL JOB FUNCTIONS

Assist in setting up complimentary breakfast areas. Polish all glass, plates, and stemware. Place food product out in an appetizing and appealing manner.
Greet all guests arriving and ensure all guests entering are allowed access. Familiarize new guests with the stations and offer any assistance.
Clean up after guests are finished and prepare for the arrival of new guests. Maintain lounge by sweeping, detailed cleaning of all countertops, chafing dishes, cabinets, pantries, chairs, and tables. Dusting of mirrors, artwork, computer, desk, fax machine, and display tables. Cleaning of windows, sweeping of patio, cleaning of trash from guests in landscaping around patio. Clean all walls and entry doors. Clean highchairs.
Break down all stations and return dirty dishes to the kitchen. Refill all supplies, including salt and pepper dispensers, restock napkins, condiments, and leave lounge stocked and clean for the next shift. Clean refrigerator, start dishwasher, clean kitchen floors, and clean cart while placing clean bus tubs.
Complete all food service training within 14 days of hire; other essential training and certification within 30 days of hire, to include CPR.  
Know all essential functions of the Point of Sale (POS)system, monitor voids and “no sale” transactions.
Check station before, during and after shift for proper set-up and cleanliness.
Replenish silverware, sugar caddies and condiments.
Light to moderate food preparation.
Refill beverage containers.
Mop, wipe and sweep when needed. 
Breakfast Attendants are also tasked with acting as representatives of the hotel and are therefore required to provide a welcoming and hospitable atmosphere to guests.
Demonstrates attentiveness and responsiveness to guests needs, ensures follow-through and completion.
Always demonstrates excellent guest and team member relations, with all departments.
Understands safe handling of food, beverage, heat sources and other service equipment.  Work with culinary staff to recover unused / unserved foods.
Ensures safe and correct storage of equipment. 
Ensure maintenance of beverage stations. 
Is able to meet flexible scheduled hours as required to serve guests / clients.  Demonstrate punctuality, excellent attendance and proper uniform standards.
Assist in other hotel work areas as instructed by supervisor.
Report any maintenance needs to ensure that our facilities, furnishings and equipment are maintained in a “like new” condition.
Participate in training and meetings to enhance skills and knowledge to become a more productive and effective team member; perform assigned tasks in other areas within the Food & Beverage department, such as suite service, banquet service (all meal and service types).
Certain uniform components are issued by the hotel, others to be provided by the server; hotel issued items should be worn only during hotel shifts.  The uniform should be maintained in “like new” condition by the employee, following proper laundering and care instructions.  This is a critical component of portraying the professionalism that is required of all hotel positions. For safety purposes non-slip shoes are required.

Supportive Functions – In addition to the performance in the duties delegated to the breakfast attendant, the attendant must possess good communication skills for keeping customers informed of breakfast offerings and hotel information. As the position calls for working in a fast-paced, customeroriented environment, the attendant should be courteous, efficient, and friendly. Attendants must have a strong capability to multitask, be able to stand for long periods of time, lift up to 25 lbs. and work with cleaning chemicals.

ADDITIONAL RESPONSIBILITIES  

Our hotel’s primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency, and attention to detail – all team members are evaluated against this standard. 

Be aware of, act on and/or report any issue that affects the safety of guest or team member. Look for ways to continuously refine and improve our standards and ability as a team to exceed client expectations – our ability to successfully compete for business and build loyalty depends on this attribute.

A hotel operates 365 days a year, 24 hours a day.  During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas. Qualifications: EDUCATION AND EXPERIENCE

High School diploma or general education degree (GED) is desired, but not essential.
Previous related experience – food service supervision, hospitality, banquet service - strongly preferred.

KNOWLEDGE, SKILLS, ABILITIES

Work well with other team members and departments
Read & write English and perform mathematical computations such as adding, multiplying.
Effectively communicate with hotel guests and clients, utilizing courtesy, tact and diplomacy; coordinate well with culinary, sales and other departments
Safely carry trays of food or beverages and transport carts or food cabinets
Ability to remain calm and organized in times of multiple demands
Give and follow directions accurately and efficiently

PHYSICAL/MENTAL DEMANDS

While performing the duties of this job, the employee may be required to stand, walk, carry, talk, listen and coordinate with other team members.  The employee may be required to be on his / her feet for a large portion of the day / shift.  Duties may require that the employee stoop, kneel, or crouch; reach with hands and arms; use hands to manipulate tools or controls; be able to lift and / or move heavy objects including tables, carts / caddies and cases of food and beverage; must be able to lift approximately 25 pounds overhead.
Handle chilled or hot items in the course of food & beverage service.
Carry food, ice, beverage, supplies, push carts of supplies, beverages.
Must be able to sustain focus and attentiveness for extended periods of time.
Must be able to plan several steps ahead, always being ready to move on to the next task within each service or shift; keep written notes so that we do not lose any requests or essential information.

Physical and Mental Demands and the Environmental Factors

                Occasional      (1 – 33% of the time)

                Frequent          (34 – 66% of the time)

                Constant         (67 – 100% of the time)

_C__ Requires bending or twisting
_C__ Requires walking and running
_F__ Requires kneeling, crouching, stooping, or crawling 4. _C__ Requires repetitive movement

_C__ Requires standing.
_C__ Requires using hands to handle, control, or feel objects, tools or controls.
_O__ Requires working outside in all types of weather conditions.
_ O__ Subject to cuts, burns, and bruises.

WORKING CONDITIONS

Kitchen environment, including hot areas, hot tools, hot plates, sharp knives and tools.
Dining or event room environment.
Bar environment.
A flexible schedule can vary from week to week; must be available to work on weekends and holidays.