Brand and Marketing Operations Manager

Job Details: Job Location: Remote Winston-Salem - Winston-Salem, NC, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: Undisclosed, Job Shift: 1st Shift, SUMMARY:

The Brand & Marketing Operations Manager reports to the Director of Marketing and is responsible for planning, coordinating, and executing the operational rhythm behind all brand marketing and creative initiatives. This role serves as the central project management and operations lead across Marketing, Creative, Ecommerce, Product, Sales, Customer Experience, and external agency partners.

The ideal candidate is highly organized, process-oriented, and thrives in fast-paced, cross-functional environments. They are responsible for ensuring projects move efficiently from concept through execution, managing timelines, budgets, resources, and communication while providing visibility into priorities, risks, and progress.

This role is critical to creating a disciplined operating cadence that enables teams to deliver high-quality work on time and on budget.

Key Responsibilities

Marketing & Creative Operations

Own the integrated marketing and creative calendar across all business initiatives.
Build and maintain project timelines for seasonal launches, campaigns, photoshoots, videos, retail programs, PR initiatives, and product launches.
Coordinate priorities and workload across Marketing, Creative, Ecommerce, Product, Sales, and Customer Experience.
Ensure projects move efficiently from briefing through final execution.
Identify timeline risks and proactively resolve bottlenecks.

Go-to-Market Management

Own the operational execution of all product launches by coordinating:

Creative asset development
Product photography
Copy development
Retail marketing materials
Sales presentations
Website readiness
Email and CRM launch timing
PR materials
Influencer and partnership deliverables
Launch approvals

Maintain launch readiness checklists and ensure all milestones are completed before launch.

Creative Project Management

Manage intake and prioritization of creative requests.
Build detailed project schedules and production timelines.
Coordinate review cycles, revisions, approvals, and final asset delivery.
Facilitate communication between Marketing and Creative to ensure projects stay on schedule.
Organize creative assets, documentation, and file management.

Cross-Functional Coordination

Serve as the operational hub connecting:

Marketing
Creative
Ecommerce
Product
Sales
Customer Experience
External agencies and vendors

Lead recurring status meetings, communicate priorities, document action items, and ensure accountability across teams.

Budget & Resource Management

Track marketing and creative budgets.
Monitor agency, production, photography, event, and freelance spending.
Manage purchase orders, invoices, and vendor payments.
Assist leadership with budget forecasting and resource planning.
Track project costs against approved budgets.

Vendor & Agency Management

Coordinate relationships with:

Creative agencies
Public relations partners
Photographers and videographers
Production companies
Freelancers
Printers
Packaging vendors

Ensure vendors deliver work on schedule and within budget.

Workflow & Process Improvement

Develop and maintain project management systems and workflows.
Standardize creative briefing, approval, and launch processes.
Improve communication and operational efficiency across departments.
Recommend and manage tools that support project execution and collaboration.

Reporting & Executive Communication

Prepare weekly leadership updates including:

Project status
Upcoming milestones
Launch readiness
Budget updates
Resource allocation
At-risk projects
Key action items

Provide leadership with clear visibility into priorities and execution.
Qualifications: Qualifications

Bachelor's degree in Marketing, Business, Communications, or a related field.
5–8 years of experience in marketing operations, creative operations, integrated marketing, project management, or agency account/project management.
Experience supporting consumer brands, apparel, retail, lifestyle, or ecommerce organizations preferred.
Demonstrated success managing multiple complex projects simultaneously.
Strong understanding of creative production, campaign execution, and product launch processes.
Experience managing budgets, timelines, vendors, and external agencies.
Proficiency with project management platforms such as Asana, Monday.com, Wrike, ClickUp, Smartsheet, or similar.
Excellent communication, organization, and stakeholder management skills.
Ability to influence cross-functional teams without direct authority.
Highly detail-oriented with exceptional follow-through and problem-solving skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Ability to move between departments to interact with others. Consistent daily attendance required; occasional off-shift support and limited travel required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Generally, will work in conditioned office environment.

*The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer at any time with or without notice.

AA/EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without race, color, gender (including pregnancy), gender identity, sexual orientation, national origin, religion, age, disability, veteran status, genetic information, or other protected characteristics. *

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