Branch Support

Job DetailsJob Location: Wausau Branch - Wausau, WI 54401Packer Fastener is seeking a full-time, Branch Support team member to join us at our Wausau Branch!

The Branch Support role is responsible for providing support to the branch based on the needs and guidance of the Branch Manager. These responsibilities will support the development and accomplishment of Packer’s Strategy and Vision while promoting our company Swagger.

About Us

At Packer Fastener, we’re more than just fasteners — we’re a growing industrial supply partner dedicated to exceptional service, rapid delivery, and building long-lasting relationships with our customers. Since 1998, we’ve expanded throughout the Midwest and beyond, driven by a people-first culture we call “Swagger.” Our team is the reason for our success, and we’re always looking for great people to help us serve more customers every day.

Primary Duties:

Sales & Customer Support

Partner with the sales team to support day-to-day customer needs and sales activities
Respond to customer inquiries and help identify solutions to meet their needs
Manage and expedite blanket orders for priority accounts
Monitor open orders and proactively communicate updates to customers
Provide exceptional customer service and build strong customer relationships
Assist with quotes, order follow-up, product information, and other sales-related activities
Learn Packer’s products, systems, processes, and sales strategies to become a trusted resource for our customers and team

Cross-Functional Branch Support

Communicate with vendors regarding order status, lead times, and discrepancies
Partner with Procurement, Warehouse, Inside Sales, and Outside Sales to ensure customer needs are met
Assist with order fulfillment, receiving, shipping, and inventory management
Perform local deliveries using a company vehicle
Service customers on-site, including bin stock and vending machine support
Identify opportunities to improve processes, customer service, and branch efficiency
Take on additional responsibilities and projects based on the needs of the branch

As a Packer Fastener team member you'll also have:

Hourly Pay + Profit Sharing Bonus Eligible
Immediate PTO, Paid Holidays, and Volunteer Time Off
Flexible Schedules
Medical, Dental and Vision Insurance (eligible the 1st of the month after start date)
Short- & Long-Term Disability
401(K) with Company Match
Continued Education – Educational Assistance
Employee Assistance Program (with free counseling sessions)
Career Growth Potential
Employee Wellness Program (with rewards)
Free Physical Therapy provided by Packfit Paramount Fitness partnership
Packer Fastener Apparel and Gifts

Qualifications​​Qualifications

High School education or equivalent.
Exhibits company Swagger.
Highly motivated, handle multiple priorities with high attention to detail, and strong time management skills.
Knowledge of product lines and pricing structure.
Ability to think critically and solve practical problems.
Basic math skills with the ability to calculate figures such as discounts, interest, commissions, proportions, percentages.
Excellent written and verbal communication skills.
The ability to lift, slide, and lower packages that typically weighs 25lbs-50lbs and may weigh up to 75lbs.
Proficient in common computer software including Microsoft Office and database software.
Must have a valid driver’s license and acceptable driving record. Must be able to obtain coverage through company's auto insurance carrier according to company Driver Safety Policy.