Branch Supervisor

Job DetailsJob Location: Savannah - Savannah, GA 31405The Branch Supervisor is responsible for overseeing the daily operations of the branch while ensuring an exceptional member experience at every touchpoint. This role provides leadership, guidance, and support to staff, ensuring all team members understand their responsibilities and perform their roles effectively. The Branch Supervisor serves as a subject matter resource for both deposit and lending functions, while actively coaching and developing employees to expand their knowledge and prepare for the next level of operational responsibilities. The Branch Supervisor should promote a culture of service excellence and operational efficiency.

Key Responsibilities:

Lead, coach, and support branch staff to ensure a clear understanding of job responsibilities, performance expectations, and service standards
Foster a member-first environment by delivering and reinforcing exceptional service at every touchpoint
Train and develop team members to deepen their understanding of branch operations, lending functions, and product knowledge, preparing them for increased responsibilities and career growth
Identify skill gaps and provide ongoing coaching, feedback, and hands-on training to elevate individual and team performance
Serve as the primary point of contact for complex member inquiries, resolving issues accurately and efficiently
Maintain comprehensive knowledge of all branch products, services, and lending functions, including loan products and related sales opportunities
Identify opportunities to cross-sell lending products and services that meet member needs as well as coaching staff to assist where applicable
Oversee daily branch operations while actively supporting staff to ensure accuracy, compliance, and efficiency
Step into operational roles as needed, including Member Service Representative duties such as processing transactions, opening accounts, and maintaining account records
Perform and support all lending-related functions, including application intake, processing support, and member communication
Ensure all account openings, changes, and transactions are completed accurately and in compliance with policies and regulations
Monitor branch performance and contribute to achieving operational and sales goals
Set the tone for the branch by ensuring a welcoming, professional, and positive first impression for all members and employees
Lead by example in professionalism, accountability, and service delivery
Implements all management approved decisions to branch
Prepare all branch reports and branch cash counts for submission to management
Responsible for identifying facility issues and effectively communicating the issue to management

Essential Qualifications and Competencies:

Bachelor’s degree or equivalent related experience required
3-5 years’ experience in a banking or financial setting required, preferably in a lending environment
1-2 years of proven ability to lead, coach, and develop team members
Commitment to delivering outstanding member service
Ability to handle multiple responsibilities and adapt in a fast-paced environment
Experience with account servicing, lending processes, and product sales
Ability to communicate eloquently via spoken word or written text
Proficiency in Microsoft Office and Adobe Creative Suite applications

Qualifications