Branch Manager

Job Details: Job Location: Mansfield - M - Shelby, OH, Salary Range: Undisclosed, Job Summary:

The primary responsibility of the Branch Manager is to manage all personnel and activities to ensure successful execution in delivering our products and services – all in a manner that leaves our customers supremely satisfied – in accordance with our quality expectations and in a profitable manner. Ultimately, the Branch Manager is responsible for driving growth in revenue and profitability for the Branch, which can be accomplished by ensuring we bill for everything we do, by ensuring our ability to collect payment for services rendered, and by ensuring that all equipment is accounted for, and nothing is left behind at a jobsite or customer facility.

Typical Duties and Responsibilities:

Manage the Operations, Sales, Logistics, Service and Administrative functions of the branch, ensuring continuous performance to achieve defined Branch goals and objectives including growth in revenue, adherence to labor-to-revenue goals, and overall profitability
Always ensure Branch responsiveness to customer and employee calls, emails, questions and concerns, seeking to provide exceptional customer service, never letting an opportunity pass by because we could not be reached
Communicate regularly with all Branch Management and supervisory staff, and ensure that they are communicating with their respective teams regularly, as failure in performance can often be traced back to failure in communication
Organize, manage and direct the assignments, duties and performance of all assigned personnel, actively providing feedback to ensure personnel adhere to The Mersino Way, and holding accountable those who do not
Actively drive growth in revenue by meeting with customers on a regular basis to build relationships throughout the industry, and to provide support to SALES when important opportunities exist
Ensure proper documentation and agreements are executed and on file prior to beginning work, or in emergency scenarios ensure follow up at the earlier possible moment to ensure that at all times MERSINO has a legal remedy available to collect payments for services and equipment provided
Ensure that the Branch Administrative Manager sends all legal notices required in a timely manner to preserve our ability to collect for all services and equipment provided to a customer
Visit jobsites regularly to provide coaching, support and accountability, with an aim of ensuring crews are productive, efficient, and are providing quality services to our customers each and every time
Immediately respond to customers when they have an issue with an active project by dealing with challenges head-on and bringing in the right resources as required
Ensure Logistics is adhering to all policies and procedures, such that at all times rental assets are able to be tracked, making sure to invoice for equipment that was not previously billed for or that has been lost or stolen
Ensure the Branch team completes billing processes timely and accurately, ensuring to bill for all services rendered
Partner with the Support Services Group (SSG) to solicit support whenever needed, ensuring to create a healthy line of communication between SSG and all Branch personnel
Support the A/R process by getting directly involved when a customer becomes unresponsive or has aging invoices due for payment, utilizing existing relationships with customers to bring aging A/R to resolution
Attend industry functions to help promote the image and recognition of the company within the branch territory
Evaluate financial and sales management data and prepare relevant analysis and reports
Ensure that safety is a priority in all areas of the business in an effort to minimize or eliminate worker’s compensation claims, thereby improving our EMR rating and ensuring our ability to secure work
Ensure adherence to all company policies and procedures, as well as attention to detail, in all areas of the business, providing coaching and training to those in need

Ensure that The Mersino Way is a guiding document in all daily activities
Qualifications: Qualifications:

Bachelor’s degree and five (5) years of experience in Construction Management, or an equivalent amount of experience and education in a related field
3 years experience in managing construction projects
Demonstrated successful project and business management experience
Planning and organization skills in handling multiple projects
Proficient in PC software applications
Ability to read schematics, blueprints, and/or technical manuals
Knowledge of budgeting, cost estimating and bidding procedures
Knowledge of contract documents and specifications
Skills in workflow analysis and management

Specific Expectations:

A professional demeanor
Excellent written and verbal communication skills
The ability to work under pressure to meet deadlines
Ability to work a flexible schedule to meet job requirements
Ability to travel when demanded by job or training requirements
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy of awkward

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.