BOX OFFICE ASSOCIATE: HI-FI & HI-FI Annex (Seasonal)

HI-FI is a live music and special events venue located in the Fountain Square District of Indianapolis, IN. HI-FI presents national, regional and local concerts 6 nights per week. 

Job Description

Position: Box Office Associate - Event Based
Schedule: Nights, Weekends, Friday (Day), Select Holidays
Type: Part Time to Full Time | 1-3 Nights Per Week Event Based

Compensation: $13.00-$15.00 per hour. Eligible for increase after 1 year.

The ideal candidate is a detail-oriented, outgoing music lover with a knack for customer service and troubleshooting. Our Box Office Associate's primary role is selling tickets to customers, managing will call and guest lists, and ensuring a great customer experience. While no prior ticket sales experience is required, any prior event or customer service-related work will provide a strong advantage. We're seeking candidates who prides themselves in teamwork and can remain calm in stressful situations. This position reports directly to the Box Office Manager.

This role also provides a great entry point to future opportunities within our companies.  

Responsibilities

• Open, close and manage box office during events

• Sell tickets and upgrades using our in-house ticketing platforms

• Manage customer service and event inquiries via phone, email, and in person

• Support event manager and artist tour manager for credentials, access and VIP events

• Process and manage customer seating upgrades

• Settlement and reconciliation of cash transactions at the end of shift
• Change venue marquee at the end of each shift

• Present a positive attitude and welcoming first impression to customer

• Maintain a clean and organized working space

Qualifications

• High School diploma or equivalent
• Must be 18 years of age or older
• Comfortable using online technology and proficient typing skills
• Preferred: Prior event or customer service experience
• Ability to walk/stand for extended periods of time

Skills Required

• Excellent customer service, communication, and phone etiquette skills
• Problem-solver who excels at troubleshooting
• Preferred: Experience using an online ticket platform such as See Tickets, Eventbrite, Ticketmaster
• Comfortable using online technology and proficient typing skills
• Positive, outgoing personality who can remain pleasant under challenging situations
• Self-starter who can excel with little supervision

Work Environment

• Entertainment venue with live music

• Atmosphere ranges from loud and high energy to quiet and eclectic

Notice: Company may conduct a background check on any applicant prior to offering an employment opportunity.

If you are interested in applying, please submit your application through this employment portal.  

HI-FI is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ethnic or national origin, or any other status protected by State and Federal Law.