Box Office Associate

Box Office Associate

Department: Box Office
Reports To: Box Office Manager
Status: Part-Time, Hourly
Compensation: $18/hour

Position SummaryThe Box Office Associate serves as a primary point of contact for Uptown patrons, providing exceptional customer service while facilitating ticket sales, memberships, donations, and event information. This position plays an important role in creating a welcoming and positive experience for all guests while ensuring accurate transaction processing and efficient Box Office operations.

Box Office Associates work both regular Box Office hours and performance-based shifts, including evenings, weekends, and select holidays.

Essential Duties and Responsibilities
Customer Service

• Greet patrons in a friendly, professional, and welcoming manner.
• Assist customers with ticket purchases, exchanges, memberships, donations, and general inquiries in person, by phone, and via email.
• Provide accurate information regarding performances, events, seating, pricing, memberships, giving opportunities, and venue policies.
• Resolve patron concerns and ticketing issues with professionalism and courtesy.
• Serve as a knowledgeable ambassador for Uptown and its programming.

Ticketing & Transactions

• Process ticket sales, exchanges, and authorized refunds through AudienceView.
• Assist patrons with selecting performances and seating based on availability and patron needs.
• Process membership purchases and renewals and ensure accurate entry into the patron database.
• Process donations and other contributed revenue transactions received through the Box Office.
• Maintain accurate records of transactions and patron information.
• Handle cash, credit card, and other payment transactions according to organizational procedures.
• Maintain confidentiality and accuracy when handling patron and donor information.

Administrative Support

• Maintain patron records and assist with database updates and data integrity.
• Support membership and donor programs by assisting with purchases, renewals, donations, and inquiries.
• Assist with event preparation, including printing tickets, preparing will-call lists, and generating patron reports.
• Support the Box Office Manager with other administrative and patron-service responsibilities as needed.

Event Support

• Assist with will-call operations before performances and events.
• Collaborate with House Managers and other Front of House staff to ensure a smooth patron experience.
• Help maintain a clean, organized, and professional Box Office environment.
• Provide Box Office support during special events, fundraisers, community programs, and other Uptown activities as assigned.

Typical Box Office Hours & Scheduling

Regular Box Office hours are generally:

• Thursdays and Fridays beginning at 2:00 PM through intermission of the evening's performance.
• When there is no performance, regular Thursday and Friday Box Office hours generally conclude at 5:30 PM.
• For performances outside of regular Box Office hours, the Box Office generally opens two hours prior to each performance and remains open through intermission.
• During the holiday season and other periods of increased activity, Box Office hours may be expanded to include Wednesdays.
• Additional or adjusted hours may occasionally be required for special events, holidays, high-volume performances, or organizational needs.

Because Uptown is a performing arts organization, candidates should be comfortable with a schedule that regularly includes evenings and weekends.

Qualifications

• AudienceView experience preferred, but will train.
• Previous customer service, retail, hospitality, performing arts, or ticketing experience preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Comfortable working with computers, databases, and ticketing software.
• Ability to accurately process cash, credit card, ticketing, membership, and donation transactions.
• Ability to provide excellent service while managing multiple patron needs in a fast-paced environment.
• Ability to remain calm, courteous, and professional when resolving patron concerns.
• Reliable and punctual with the ability to work independently when necessary.
• An interest in the performing arts and enthusiasm for Uptown's mission and programming is preferred.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to work evenings, weekends, and holidays as required by performance schedules.

Compensation & Availability

Compensation is $18 per hour. This is a part-time position with hours driven primarily by regular Box Office operations and Uptown's performance schedule. Flexible evening and weekend availability is required.