Box Office Agent - ACL Live
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Ryman Hospitality Properties
Austin, TX, US
Summary
The Box Office Agent serves as the primary point of contact for guests, handling ticket sales, transactions, and inquiries. They are responsible for providing venue information and resolving guest service issues to ensure a positive experience.
Job Description
As a Box Office Agent in our legendary music and entertainment venues, you'll be the first point of contact for music fans eager to experience legendary performances. You'll sell tickets, handle guest inquiries, process transactions, and provide information about upcoming shows. As the ideal candidate, you'll bring exceptional guest service skills and genuine enthusiasm for live music and the musical legacy of Opry Entertainment Group's historic venues.
- Provide directions and information. Maintain thorough knowledge of OEG products, services, and venue histories. Share detailed information about attractions, services, and offerings.
- Facilitate ticket sales and distribution. Process payments, issue tickets, and assist guests with virtual tickets.
- Deliver exceptional guest service. Provide prompt, courteous, and knowledgeable support to customers both in-person and over the phone.
- Use ticketing systems and software. Ensure accuracy to support exceptional guest service and sales. Promptly report equipment or system issues to appropriate personnel.
- Troubleshoot guest service issues (lost tickets, ticket transfers, misunderstandings, etc.) Resolve and de-escalate service issues. Escalate complex issues to supervisor as needed.
- Maintain required daily reconciliation reports or other reports as needed.
- Adapt to evolving processes and technologies. Embrace training, feedback, and new ideas to continuously improve sales and service skills.
- Maintain a clean and orderly shared workspace.
- Promptly communicate ticketing discrepancies to corporate ticketing department to improve guest purchase experience.
- Follow all corporate standards, policies, and procedures in accordance with regulations. Maintain personal integrity, support company principles, and follow brand SOPs.
- Perform other duties as assigned.
QualificationsEducation
- High school diploma required
Experience
- 1+ years' experience in guest service preferred
Knowledge, Skills and Abilities
- Excellent written and verbal communication skills
- General computer knowledge/skills required
- Attention to detail and organization skills
- Able to work during peak times, including evenings, weekends and holidays, to support business needs
Physical Requirements
Speak and hear to communicate with guests and use both near and distance vision for operating computers. Frequently sit with some walking and standing. Frequently lift/carry up to 25 lbs. Continually use gross motor skills. Continually use bi-manual dexterity and fine motor skills for computer use.
Working Conditions
High volume ticketing office in close proximity to others
Rooted in 125 years of Music City history, with iconic entertainment brands, world-renowned destination hotels and new ventures emerging every year, there is no limit to opportunity with us. Come see what it means to make Music City, "Music City," as we continue to celebrate the country lifestyle and superior hospitality in both Nashville and beyond.
Ryman Hospitality Properties, Inc. (NYSE:RHP) is a REIT for federal income tax purposes, specializing in group-oriented, destination hotel assets in urban and resort markets. The Company’s owned assets include a network of four upscale, meetings-focused resorts totaling 8,114 rooms that are managed by lodging operator Marriott International, Inc. under the Gaylord Hotels brand. Other owned assets managed by Marriott International, Inc. include Gaylord Springs Golf Links, the Wildhorse Saloon, the General Jackson Showboat, The Inn at Opryland, a 303-room overflow hotel adjacent to Gaylord Opryland and AC Hotel Washington, DC at National Harbor, a 192-room overflow hotel near Gaylord National.
The Company also owns and operates media and entertainment assets, including the Grand Ole Opry, the legendary weekly showcase of country music’s finest performers for over 90 years; the Ryman Auditorium, the storied former home of the Grand Ole Opry located in downtown Nashville; 650 AM WSM, the Opry’s radio home; and Ole Red, a country lifestyle and entertainment brand.
Company size
501-1,000 employees
Industry
Entertainment Providers
Org type
Public Company
Headquarters
Nashville, Tennessee
Rooted in 125 years of Music City history, with iconic entertainment brands, world-renowned destination hotels and new ventures emerging every year, there is no limit to opportunity with us. Come see what it means to make Music City, "Music City," as we continue to celebrate the country lifestyle and superior hospitality in both Nashville and beyond.
Ryman Hospitality Properties, Inc. (NYSE:RHP) is a REIT for federal income tax purposes, specializing in group-oriented, destination hotel assets in urban and resort markets. The Company’s owned assets include a network of four upscale, meetings-focused resorts totaling 8,114 rooms that are managed by lodging operator Marriott International, Inc. under the Gaylord Hotels brand. Other owned assets managed by Marriott International, Inc. include Gaylord Springs Golf Links, the Wildhorse Saloon, the General Jackson Showboat, The Inn at Opryland, a 303-room overflow hotel adjacent to Gaylord Opryland and AC Hotel Washington, DC at National Harbor, a 192-room overflow hotel near Gaylord National.
The Company also owns and operates media and entertainment assets, including the Grand Ole Opry, the legendary weekly showcase of country music’s finest performers for over 90 years; the Ryman Auditorium, the storied former home of the Grand Ole Opry located in downtown Nashville; 650 AM WSM, the Opry’s radio home; and Ole Red, a country lifestyle and entertainment brand.
Company size
501-1,000 employees
Industry
Entertainment Providers
Org type
Public Company
Headquarters
Nashville, Tennessee
