Birthday Sales Representative

Job DetailsJob Location: Legal Address - Grand Prairie, TX 75052Position Type: Part TimeJob Shift: AnyThe Birthday Party Sales Representative is responsible for driving party sales, managing customer inquiries, and ensuring that every guest celebration is easy to plan and full of fun. This role combines sales, customer service, and event coordination to deliver exceptional birthday experiences from the first phone call to the final thank you. 

Key Responsibilities 

Respond within 24 hours to all birthday party inquiries via phone, email, in-person visits, and online inquiries (leads).  

Actively sell birthday party packages and upgrades.  

Reach out to assigned leads by phone and email to generate new bookings and maintain ongoing communication with potential guests. 

Schedule, confirm, and coordinate party details with customers and internal teams. 

Provide detailed event information and recommendations to guests to ensure a smooth experience. 

Maintain accurate records of leads, bookings, and customer communications in the CRM. 

Communicate with operations prior to parties to ensure a seamless transition between sales and operations. 

Collaborate with marketing and management to promote special offers and seasonal campaigns. 

Participate in weekly sales meetings and contribute ideas to improve the guest experience. 

Qualifications
Previous sales, customer service, hospitality, event coordination, or call center experience preferred
Strong communication and interpersonal skills with the ability to build rapport quickly with guests
Comfortable making outbound sales calls and following up on leads
Ability to multitask and manage multiple party bookings in a fast-paced environment
Strong organizational skills and attention to detail
Proficient with computers, email, scheduling systems, and CRM software
Ability to work independently while also collaborating with operations and management teams
Flexible availability, including evenings, weekends, and holidays as needed
Positive, energetic, and guest-focused attitude
Ability to remain professional and solution-oriented in high-volume situations

Preferred Qualifications

Experience in entertainment, attractions, family entertainment centers, or event venues
Experience meeting sales goals or performance metrics
Knowledge of party planning or event coordination