Billing Support Specialist

Job Details: Job Location: TX Houston - Baytown, TX, Salary Range: Undisclosed, The Customer Service Representative is responsible for ensuring customer requirements are met in a timely manner.

What a Customer Service Representative does daily:

Promote safety in all actions
Display professional phone etiquette
Calculate and distribute daily reports to managers as needed
Provide efficient, friendly customer contact. Listen to the customer
Maintain customer requested information and transmit timely to customer as required
Receive and distribute customer calls to dispatchers as required
Organize and maintain reports and customer files, faxes, etc,
Complete paperwork as required
Research dispatches and bills of lading as required
Communicate with CSC Manager, Asst. CSC Manager, and Regional Manager as required

Additional Responsibilities:

Carries out duties assigned by CSC Manager as required

Qualifications:

Education and Experience:

High School Education or equivalent
One year experience in the customer service area

Knowledge, Skills and Abilities:

Excellent verbal and written communication skills
Basic Computer skills (Microsoft word & excel)
Ten key by touch
Ability to prioritize and manage multiple tasks
Self-starter with detail oriented work habits
Able to maintain confidentiality
Display professional demeanor
Good interpersonal skills; able to work well with wide range of individuals
Demonstrate dependability through good attendance and adherence to timelines and schedule
Knowledge of basic company employment policies and procedures

Physical Requirements:

Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity
Occasional lifting (up to 20 pounds)

Working Conditions:

Normal office environment