Billing Specialist- Part Time

Billing Specialist- Part-Time

20 hours/week | Hybrid | Orem, Utah | $18–$20/hour

Family Haven is a local nonprofit dedicated to building a community of happy, healthy individuals and families through the prevention and treatment of child abuse and trauma. We provide family support programs and outpatient mental health services from our locations in Orem and Lehi.

We are looking for a part-time Billing Specialist to manage insurance billing for our outpatient therapy program. This is a primarily administrative, non-client-facing position focused on claims, payments, insurance information, credentialing, and solving billing problems.

What You'll Do

• Submit, monitor, correct, and follow up on insurance claims.
• Post and reconcile insurance payments and resolve discrepancies.
• Investigate rejected, denied, delayed, or unpaid claims and follow them through to resolution.
• Maintain accurate payer, provider, and billing information.
• Support provider credentialing and recredentialing, primarily during clinician onboarding or changes in insurance participation.
• Make billing and insurance changes as needed and provide accurate information to the Client Care team.
• Maintain billing records and complete routine reports and reconciliations.
• Identify recurring problems and help improve billing processes.
• Work with the Client Care team and other staff to resolve back-end billing and insurance issues.
• Maintain confidentiality and comply with HIPAA, payer requirements, and organizational policies.

What We're Looking For

Experience with medical or behavioral health billing is helpful, but we are not necessarily looking for the person with the longest résumé. We are looking for someone who is dependable, detail-oriented, curious, and willing to learn.

The right person for this position:

• Notices when something doesn't look right and takes the initiative to figure out why.
• Can research a problem, determine what needs to happen, and follow through without needing to be constantly directed.
• Is comfortable with repetitive, detail-oriented work and understands that accuracy matters.
• Communicates clearly and works well with a small team.
• Is willing to ask questions, learn our systems and processes, and accept feedback.
• Uses good judgment and knows when an issue needs to be escalated.
• Handles confidential information appropriately.

Previous experience with insurance billing, Medicaid, provider credentialing, or an electronic health record system such as Valant is preferred, but we are open to someone with less experience who demonstrates the right approach to the work.

Schedule & Location

• Part-time, approximately 20 hours per week
• $18–$20/hour, depending on experience and qualifications
• Based at Family Haven's Orem office
• Some work-from-home hours may be available after training and once the employee is comfortable working independently

Requirements

• Employment is contingent upon successfully completing Family Haven's required background screening, including FBI fingerprinting.
• Must be able to maintain confidentiality and comply with HIPAA and Family Haven policies.

About Family Haven

Family Haven is a small nonprofit organization, and that matters to how we work. We value people who care about the work they do, treat their coworkers well, take responsibility for their work, and are willing to pitch in when something needs to get done.